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March 2024 by Regine
Racism Costs! My mother and I, women of the African Diaspora, visited Kendall Lighting Center on the afternoon of Monday, March 11, 2024. We are outfitting an entire home with new lighting. Planning to purchase 20 - 26 lights.We never received a greeting or acknowledgement! We walked through the entire store, staying at least 30 minutes. There were at least 7 employees (appeared to be all women) sitting behind the counter, I really think more, and no one, I mean, no one, said a mumbling word. There was also a gentlemen in a conference room with customer, seemed to be a consultation of such. Upon exiting, my mother stated a woman behind the counter stared at us as we perused the merchandise, but was still mute.The customer service is non-existent! We can only conclude the failure to provide any customer service was the result of the luxurious melanin in our skin.The only engagement we had was a brief exchange with another customer, a woman, about the vast array of options! Fortunately, we planned and visited other lighting stores in the city that afternoon, and was given the acknowledgement and attention customers should receive.So, unless you want a side of racism with being ignored and no customer service, we do not recommend visiting and purchasing from Kendall Lighting Center! Kendall, do better, or not! Just know, your racism has costly consequences.
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July 2023 by Pete Bruinsma
I am a Realtor and developer and have a lot of lighting needs. My visit last month showed me that I don't visit this place nearly enough. I had a problem with some pendulum lights in a condo I was listing and the staff was just incredibly helpful in identifying what I need, offering help to try to repair and troubleshoot, and then finding an affordable but sleek and modern solution when the alternatives didnt work out. I wish I could remember everyone but Ryan was especially helpful over email and in store.
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February 2023 by Anne M
Doing a major remodel on a house and was recommended to Kendall by our builder. Spent 2 hours of our time with Nichelle picking out lighting for our entire house. Only to have her never respond to any of our emails, calls or texts again. Tried to contact her multiple times over 2 months and just she never responded. Had the builder reach out and she never got back to him either. What a waste of time. Ended up at Grand Rapids lighting center and had a much better experience. Don’t waste your time at Kendall.
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December 2022 by Jennifer Deming
Working with Kendall makes my job easier! As an interior designer in West Michigan, I have been working with Kendall for over 5 years. My rep Nichelle is prompt when responding to emails and so incredibly helpful. Navigating the right LED bulb is weirdly important... Nichelle is simply the best!
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August 2022 by Lon Jones
Better than the big box stores. Great selection and staff to help you find just what you need.
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July 2022 by Dee
Lots of fixtures and friendly staff
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September 2021 by Robert Bouwkamp
Very nice. Huge selection. Make sure you call and make an appointment.
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January 2021 by Robyn C.
I have done several projects using Kendall Lighting. Excellent service. Great selection of products. Reliable delivery. My father and grandfather were long time quality home builders in Grand Rapids. They would only work with Kendall.
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January 2021 by Dana Gonzalez
Beautiful showroom, lots of pretty things. Something for everyone. Super friendly staff!
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January 2021 by Charles Hekman
They helped me with parts for my bathroom fan. Their service was great. They also have a very wide selection of lamps and lights.
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January 2020 by Shelly DeVries
Great service in the store, great selection of lighting products
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January 2020 by Mr. K
Interesting selection
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September 2019 by Sherri Yager
Beautiful selection. Love the Progress lighting!
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May 2019 by Kim Sorrelle
Fabulous place for lighting. Very friendly, helpful staff. don't buy lighting somewhere else until you check this place out.
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April 2019 by Jody Fox
Great customer service they were very helpful and attentive. Prices very from low to out of this world. You will find anything you need.
