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April 2024 by Maurice Waters
Overrated, not worth the price, I've been to waaaaaaaay better for less. $500 a night just gets you a view, room is no different than one at quality inn or any other mainstay
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March 2024 by Jennifer Tulgestke
Location is great. Staff was great. Room was okay, slightly dated and small. No fan in the bathroom. The big issue I wish I would have known about was the extra charges. We were charged for taking what we thought were complimentary shampoo, conditioner, body wash, and lotion. $50 each, total of $200 charge!!! It would be one thing if they had signage stating this policy but we didn't see anything and thought there was no way they would reuse these personal hygiene items for the next guests, we may as well take them since they’re opened. Turns out they do reuse them!!! Disgusting!!! Pay attention to your bill after your stay!
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March 2024 by Jeff Hall
It was
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March 2024 by Kevin Cheadle
A great hotel friendly staff, and a great location.
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March 2024 by Joel Movie
The JW boasts a great location on the river, just blocks from restaurants, offices and activities downtown. Staff are on their game and set the high bar for service.
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March 2024 by L L Rekar
As always the best of everything at your fingertips!
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March 2024 by Michelle Worden
Most horrible experience. My daughter stayed for her anniversary and there was blood on the sheets(under duvet cover), black mold in the shower, bodily fluid stains on bed base and more. Reached out and was given 50.00 off the bill. Over 600.00 for one night of pure agony and filth.
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March 2024 by Johaun Hassen
Poor operation. Very low brow, disrespectful, and condescending management staff. That effect trickles down thru the entirety of the operation.
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March 2024 by Greg Moots
Really enjoyed it. The restaurant breakfast was great. The guy making the to-order omelettes is an artist. If you get the executive lounge access you get free non-alcoholic drinks and snacks. The view from the upper floors is beautiful.Rooms: Spacious with in-room fridge. Good beds, but I wish they had a pillow "library". My wife enjoyed the soaker tub.Nearby activities: Tons of restaurants and bars, easy walk to convention center.Walkability: Very easy to walk where you need to go downtown.Food & drinks: The restaurant had great breakfasts.
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March 2024 by Khaled Robaidi
Unbeaten service and location, however, rooms are in desperate need for renovation. You expect the highest luxury standards from a JW Marriott brand, however, I felt that the rooms were still in the 90s era. I heard that they are starting to renovate the upper floors so hopefully this will change soon. The lobby was stylish and well maintained. The bathrooms were on the smaller side but of great quality.
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March 2024 by Mj Dimitriou
It was a gorgeous, sunny day, and we were looking for something to do on my husband's day off involving sunshine and cocktails. (Patios weren't open yet on this exceptionally warm Feb day.) Decided to stroll around downtown GR. One of the places we landed at was Jdek at Margaux. Just what we were looking for! The bartender was super pleasant, created a couple fun drinks for us, and allowed us to go on their back patio overlooking the river. Just perfect!
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March 2024 by Jennifer Morris
We stayed here the weekend of 02.23.2024 for a couples weekend. This JW has a perfect location to downtown Grand Rapids. There are lots of things to do within walking distance. Our room had a great view, the room was clean and nice, and the breakfast buffet with omelets station was well done. They're renovating the upper floors, so the executive lounge was sort of open to everyone down near the lobby.
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March 2024 by Josh Carter
Pleasant and wonderful staff. Clean and neat grounds. Great setup for work events.
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March 2024 by Rachel Mullins
There for a conference. A pleasant environment, clean, well organized. Employees were helpful and personable.
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February 2024 by Jen P
Great customer service.Clean rooms.The smell inside was beautiful.Scenery was nice. Although I did ask for a room facing the water my room did not.Still a great experience.
