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February 2024 by Big Rob
2 winches, 4 parts of line, tree for a Deadman, blocked traffic, all for what should of been a simple pull! Drivers are NOT properly trained, and 10:1 odds they overcharged the driver for a job they screwed up
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January 2024 by robert welch
We drove 3.5 hours in a snow storm to look at a vehicle cash in hand the the owner wasn't there knowing we was coming and took hours to reply to text had to do some investigating to figure out someone to talk to just to find out they lost the keys and didn't have the title after driving all that way we so we gave them a chance to figure it out and got a hotel room and stayed in town and by the next morning they still didn't find the keys till we was half way home but wouldn't of had the title still this has to be the absolute worst experience I've ever had dealing with people in my life be very careful dealing with this guy
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January 2024 by Linda ODennis
On Jan 3, 2024......I was on Chester Pike in Norwood....my car would not start......I flaged this Tow guy down ... ask if he would help me....he told me his name was John.....he was so helpful..I would give him 10 stars thats how nice he was....to an old 70 years old lady that was struck in traffic!!Thanks again,Ms Linda in Sharon Hill Pa.
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December 2023 by JShort
I had the worst experience ever with this company my car broke down and I had to get it towed to the car dealership and the tow driver was very rude and gave me straight attitude for no reason as soon as I even talked to him even when I was trying to be respectful and keep a mellow tone with him to hopefully deescalate the situation. I already have to deal with the headache that my car broke down and adding on a tow driver who was not helpful whatsoever, careless, rude etc. did not help the circumstance either
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December 2023 by Sarah Pickard
we were broke down near plainwell and i called our road side service which sent us Lighting towing and the driver that showed up was very rude and unprofessional. So I sent him away. I then took it upon myself to call J's. Jon was with us within a 1/2 and was very friendly and professional. Jon went out of his way to make sure we we're safe and back on the road within hours. Thank you Jon we appreciate you!
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December 2023 by Jodi Mulder
Rodney was such a great driver. He was kind and patient when I wasn’t sure where I would be bringing my car. We ended up driving quite far to my mechanic and he was a great conversationalist! He had great things to say about J’s towing. Grateful for all of the help!
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October 2023 by Daniel Kvamme
Great experience with this company, Driver (Cleavon) was courteous, kind, and professional. Flat tire was fixed in a matter of minutes. Will definitely keep this number for the future.
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October 2023 by Guillermo Zambrana
If you're looking for great service CALL SOMEWHERE ELSE!! Garbage customer service! Called for a tow today and the driver who returned our call was a complete jerk! Very rude and non professional. I would give 0 stars if I could.
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September 2023 by Kirsten Ledesma
Driver showed up and was very helpful. Dispatch took payment and made the whole situation very easy. Extremely satisfied!
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September 2023 by Michelle H.
I live in the Applegate community in Kalamazoo. this evening, Saturday, at approximately 6:30pm a flatbed tow truck from J's came flying both in and out of the neighborhood. As with most residential neighborhoods, the speed limit is 25mph, and this truck was going AT LEAST twice the legal limit. We have many families with small children and dogs who enjoy walking in peace and safety, and there is no excuse for professional drivers putting lives at risk. Based on this experience, I would NEVER use J's towing, and I will make sure everyone in our development knows why.
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September 2023 by Angie Davis
Ben the driver helped us out when our car needed towing. Super nice guy. Thanks so much for your help Ben and J's Towing.
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September 2023 by Brook Ulrich
Not good service with the drivers being on the Sex Register, and previously in prison!
J’s is fully aware of their workers past and still allows them to work!
And much more! Don’t call them for help
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September 2023 by David Mumbower
Stay FAR AWAY From this place… I had gotten into an accident recently and while tow driver came out quick, he said the company didn’t take insurance and I had to pay out of pocket right then and there.$400… to bring it a few miles down the road back to j’s Towing. He refused to bring it to a repair shop that was closer than his ship because I wouldn’t pay out of pocket.I had to literally argue with him and threaten to take legal action before he “realized” he can take my car back and have my insurance pay for it.J’s Towing is a rip off as well. They charged my insurance company $880 dollars just to bring it back to their shop… no including “overnight storage”. They also charged my insurance company again for bringing to the repair shop I wanted to bring it to, to begin with…Another $150… over $1000 for a tow less than 5 miles total drive?? This company should not be in business.They are crooks.Go to Grand Valley Towing. They are better service and better price.Service: Car towing
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September 2023 by Dustin McCool
On my way into work today my lovely car decided to blow a coolant line so I called Js towing to get it towed to the shop. This was my first time ever having to get a vehicle towed and my god did they make it as straight forward as it could be, and for a great price! Unfortunately I don’t remember the incredibly nice lady I talked to but she did a phenomenal job, she explained every step of the process and even explained what I needed to do to get my insurance to cover it. The tow truck showed up within the hour of me placing the call and was out with my car loaded up in under 10 minutes. They left such a good impression that I saved their phone number because I will only go through them from now on. So thank you Js towing, you definitely deserve these 5 stars!Service: Car towing
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September 2023 by Nik Mik
If i could give a negative rating i would, they have a bunch of drug addicts that work there have witnessed people living out back in a camper home have witnessed people in the office smoking weed i also know of at least 3 of the drivers who use hard drugs, 100000 out of 10 do not recommend
