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August 2024 by Dan Oosdyke
Everything went very good. I can’t ask for anything more, they were exceptional!
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August 2024 by Thomas Hazen
Very clean storage facility.
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August 2024 by Toni Duren
It's a very clean and dry space, I like it
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August 2024 by 4wandos
The prices are high and it seems every review that mentions that gets the topic ignored, but no surprise there.
The location is nice and we’ve had no issues with the unit itself other than there was no free lock in the unit as offered when we arrived.
For the service, we did not receive the initial email to get our gate access code , no one was in the office during their open for business hours (and no one has ever been that we have seen) and no one has ever answered the phone at any location when we called to get help. The only way we could get help was to call the number to rent a unit and someone does and we that number during business hours and they were very helpful.
The three stars is due to the difficulty in getting access, help and prices but the unit is ok.
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July 2024 by Cindy Tafelski
I feel like prices are on the high side. We started renting at ironwood in Walker MI when it was privately owned, since national has taken over it has gone up, up ,up.
The facility is well maintained and we have had no issues with our unit. The people I've dealt with are very pleasant and easy to work with.
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May 2024 by Dave Gerke
Easy quick, helpful staff
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May 2024 by Christine L
The price went up twice maybe a year for my small storage.
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May 2024 by Barbara Heinbeck
Friendly. Did a good job
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May 2024 by Sharon Nelson
This place is horrible. Prices are ridiculous and go up every other month. Horrible to get in and out
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March 2024 by John Groves
We have had the storage facility for 25 years starting with local Ironwood Storage. Over the past several years, since National Storage took over the rates had skyrocketed. Before the February 1st increase we removed everything and closed the account. Our payments were autopay on the 4th of each month, coinciding with SSI. But on February 2 they pulled the payment early even on a closed account. An overdraft charge occurred, after 2 calls the payment was refunded but they refused to cover the overdraft fee. They have refused to respond to my requests. Stay away!
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March 2024 by afif gaibi
EMY was very good and so helpful! She sold me on getting this unit! Good person to deal with. I felt comfortable with the whole transaction.
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February 2024 by Jocelyn McGinnis
Office staff extremely helpful and kind. Any time I contacted via email responses were super quick and helpful.
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January 2024 by Tawas McCann
Very Kind, clean, down to earth establishment! Got us right in and out!
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December 2023 by Terri Christensen
Very nice lady runs the office. She was helpful in making sure that we weren't overcharged. She also made sure that I knew my options for rental insurance.
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December 2023 by Judy Batchelor
They made it very easy to move in
