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May 2024 by Mary Adams
Quinn was amazing! She helped me select the appropriate unit for my space and clearly explained the ordering process. My foray into the world of purchasing bathroom remodeling componets has been surprisingly pleasant thanks to Quinn's excellent customer service. Thank you!
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May 2024 by glen kain
Horrible experience, the guy was not helpful at all. Maybe he wasn’t from sales, but he did want us in or help us select anything.
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November 2023 by Katie Lyons-Church
I am super encouraged to share that our sales rep at Infusion Kitchen and Bath have been so exceptional! Specifically, Kip and Danielle have been such wonderful trade parters with our sister companies, MODRN GR Home + Design Studio and RENDR Custom Homes. Their constant communication and ability to get things done quickly is some of the best service I have ever received. We have loved working with them. Thank you to the entire Infusion team. We appreciate you! - Katie (Owner @MODRN GR Home + Design Studio)
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August 2023 by Danette Andersen
I am a Florida resident moving to Michigan in the fall of 2023. A disappointing visit to Fergusons in Grand Rapids Michigan lead my husband and I to visit Infusion kitchen and bath showrooms.A young man by the name of Kip Dice in the Grand Rapids store, promptly greeted my husband and I. Kip was extremely knowledgeable of the products in the store and also gave us great insight to what we were actually hoping to install in our brand new home. Kip ask us questions that other stores had not which led us to the dream shower system that we ended up purchasing and absolutely love.Kip is knowledgeable, professional, courteous, and very pleasant to work with. I’m a very happy customer.
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March 2023 by cherri glowe
Michelle, in Kalamazoo, was an immense help in assisting me in selecting faucets for my kitchen and bathrooms! Besides being super nice, she was patient, understanding, and even took time to access the internet to show me faucets not in the showroom; ultimately, I found exactly what I wanted! I would recommend Michelle at ETNA for all your plumbing needs.
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March 2023 by Mona Mauck
I really appreciate all the hard work that Emma at Infusion put into helping us with our Upstairs Bathroom Remodeling Project! She is an expert with product knowledge, so she was able to present us with a myriad of options, while at the same time explaining to us the advantages (and disadvantages) of the products. Emma answered all our questions, was extremely patient with us as we researched products, provided Quotes is a timely fashion, completed what I requested via visits/emails/phone calls, and followed up with Vendors on everything that was needed to get beautiful Kohler, Samuel Mueller & Cambria products into our house, before they were needed for the install. She is wonderful and a joy to work with! We are going to be remodeling 2 more Bathrooms, so we have peace of mind knowing that we have Emma at Infusion to help us transform those spaces as well, into something you’d see in a magazine! Thank you so much Emma!
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March 2023 by Leia Lapensee
Without Emma I would be lost in the world of plumbing parts and pieces!
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March 2023 by Marty Eakin
I had such an outstanding experience here! Emma and the team at Infusion were incredibly helpful, knowledgeable and kind. We had a perfect bathroom remodel thanks to their advice and fantastic product selection. I could not be happier, please consider these guys, you won't be disappointed!
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March 2023 by Derek Strek
Emma out of Wixom, MI location was great to work with. Super easy process and offered great options. Very knowledgeable about products and offered advice on practicality of certain designs. Thanks again Infusion!
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March 2023 by Carlo Kehr
I've worked with Emma Soupis for years at Etna/Infusion Showroom. She is always prompt, helpful and a pleasure to work with. I have absolute confidence in having her work directly with my clients to assist them making the selections that meet their needs/wants within project budget allowances. Etna/Infusion showroom combined with their excellent sales/client representation is an excellent place to make a project successful while creating a wonderful client experience.
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March 2020 by Dan Westerhof
The showroom is not easily visible from the road. It is in an office park in an industrial area. We were glad to find it as the showroom was a good opportunity to look for items for our bathroom in person and not just online. Our salesperson said that they were trying to encourage more people to come in to the showroom. She was very helpful with thorough information. This was tempered a bit by the time that it took to find that information. Phone sales seemed to be very important; though we were the only ones in the showroom, the three salespeople that we saw were on the phone the majority of the time even while finding the additional information for us. She did have some very good suggestions when we explained what we were looking for and provided an option that we had never heard of, but liked.
