-
May 2024 by Nathan D
Sat in the drive through for 25 min watching the workers have a conversation on the inside before anyone try to help me. Happens all the time and it’s starting to get out of hand the hogher ups need to fix this
-
September 2023 by Katie Pershon
I used to love Independent but now I’m currently switching to Huntington or Captial One. There overdraft fees are insane and they’ve removed any type of grace period. It used to be as long as the account ended positive it wouldn’t matter but now they purposely put charges through before deposits for additional fees. I used to think having a smaller, local bank was worth the trade off for non-notational access but it isn’t anymore. DO NOT BANK WITH THEM!
-
August 2023 by Emily Grice
One 10.99 over draft fee turned into us owning them 98.99 don't bank here they take advantage with thier "fees"
-
April 2023 by Ashley Hartley
Kyle was awesome in helping set up and transfer new accounts! Everyone is so friendly :D
-
April 2023 by Andrew Wells
Overdraft fees are brutal. Had over $400 in overdraft fees in 17 days leading me to close my account
-
June 2022 by Brian Holwerda
What good is a bank that’s never open when people are off work. If you work a normal 40 hour shift forget ever being able to come into this bank. Close at 4:30 and no weekends.
-
December 2021 by Keith Koonmen
I worked with Chad Hop to secure a loan and the process was seamless and straight forward. Chad was prompt to respond and got the loan processed as quickly as possible. This was after getting the run around from a competitor which took months and was ultimately fruitless. Very grateful for his services, highly recommend.
-
May 2021 by Patrick Kapenga
Love the tellers that work at this bank, they make my day every time I come in… Which is almost daily for our company!
-
May 2021 by Nathan Johnston
Fast and good
-
April 2021 by Jose Mendez
We have been using this place for years. They staff were very nice and went out of their way over & beyond to help out mom most recently, you can tell they care.
-
April 2021 by Justin m
Customer for 17 years, have always had a good service.
-
April 2021 by Rob Thompson
Very low quality service at this branch, if your going to bank with Independent dont go to this location. Bunch of I don't care kids....
-
February 2021 by Emily Cip
Does not follow or enforce mask mandate
-
February 2020 by Jennifer M.
Three out of the last four times I went in they could not help me because the branch manager isn't in. Banking items like reopening a saving account and resetting an online banking password can't be done by the teller. Said I can drive to a different location but what's the point of having one close to you if they can't help you?
-
January 2020 by Heather Yonkers
Very unprofessional staff. One woman refused to place quarters into my account. I had collected my change in my home and she said she is not allowed to count the change to place into my account. It was not busy at all. I was the only customer in line. The manager has been randomly charging me overdraft fees when my account was NOT over drafted. Then they refuse to refuse to refund for their error. I have only kept my account open so I can keep the records for legal documents as my friends keep telling me this bank has done the same.
