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7:30AM - 5PM
307 Leonard St NW, Grand Rapids
Hardware Stores
“Fantastic customer service. Not a single store left in Grand Rapids like this. True to heart. Don’t shop anywhere else for your hardware needs. I’ll be coming here from now on. Support your local shops, not corporations.”
“A big shout out to Godwin Plumbing for coming to the rescue when water started spraying from a connection in my basement. They arrived quickly and arranged for the city to come shut the water off to my house so they could fix the problem. I was very grateful to be able to get the water back on and the leak fixed. Highly recommend! They had previously done some routine repairs at our house and we were very happy with that service as well.”
“The team at Great Lakes Ace is always super friendly and helpful when I cannot find a product or have questions. Proud to say I have been a regular here for the six years!”
7:30AM - 8PM
2333 E Beltline Ave NE, Grand Rapids
Hardware Stores
“Nice store. Prices can be higher. But it's nice to have a neighborhood store to save you a drive. Employee was polite and helpful. The store is well laid out and merchandised well.”
“Breanna was very prompt in helping resolve a technical issue I was experiencing and ensured my order was shipped quickly to make up for the inconvenience. It's so nice when you receive excellent customer service!”
“Very friendly and helpful staff as soon as you come in the door! I love that it's in my neighborhood, so accessible and easy in, easy out! Thanks for being there for our community!”
“I am traveling, and after breakfast at Rise across the street, found out the cafe’s bathroom was under construction. My husband and I own a handyman company in Florida, so he suggested going to ask the nice people at Ace. Mission accomplished. They were so helpful, and this is the cleanest Ace bathroom I’ve ever been in. Thanks yall!”
“I got some veneer from Bill and team for a 100+ year old pool table. They were great to work with, took time with me, and delivered some great veneer. They are great to work with and would highly recommend.”
“Walking in we knew what we needed but didn't know where to look. An employee came to the rescue and helped us out so much and even taught us a couple of things.”
“I typically shop at a different Ace Hardware store but needed parts for my eGO lawn mower. EGO pointed me to this store. I demonstrated my issue to the store associate. Though young he completely understood the issue and agreed with me on the parts I needed. He helped me write up the order. The price in this store was very competitive! Parts should arrive in a week.”
“As a Realtor I use Ace regularly. I had an issue with a screen door and then had to leave for vacation and couldn't resolve before I left. Figured it was too late by the time I got back into town to rectify. Talked with Jody, explained the situation and she was determined to make it right. Yada Yada. Grandma is smiling ear to ear with her perfectly rescreened door and I will continue to recommend this Ace. Great Service! Good price! Exceptional people who care! Thank you very much =]”
“I’ve really had the best experience at this store. I’ve visited a half dozen times over the last year. They have a great selection- and the staff is nice and helpful. This last time- a lady helped me- I came in about a half hour before close. I have to drive an hour to get there- and traffic isn’t always kind. She helped me get the right coating_ and introduced me to carbide tools.I appreciate being treated well- and I love my new hobby. No amount of online shopping can replace when you get from visiting a brick and mortar store with knowledgeable staff that love the hobby.Within the first few days - I’ve already sold 2 pens, and the lady wants 3 more. Thank you for the amazing experience”
“I went in today to get a new tank of gas. The black guy freaked out and told me to stay outside. When he came out he asked if I was a terrorists because I brought the tank inside to get refilled. He went one to tell me all about how you can’t bring on an empty take because it would explode. I will never get gas there again.. he is so unprofessional”
“I recently came here for new light fixtures and I'm quite pleased with my choice. The fixtures have significantly improved the lighting in my home, and they fit the aesthetic I was looking for. My salesperson, Brianna, was knowledgeable and provided helpful advice throughout the selection process. Her assistance made the shopping experience smooth and enjoyable. I would recommend Ferguson and Brianna for those seeking quality light fixtures and a helpful shopping experience.”
6:30AM - 4:30PM
640 44th St SW #4, Grand Rapids
Hardware Stores
“I was not able to bring my Milwaukee tool in for warranty (Milwaukee's fault not theirs) but the staff was very helpful and kind. Appeared to be a great place to buy tools.”
“Craftsman self-propelled lawn mower was repaired within a week. Quick turnaround and excellent customer service, will be back the next time something needs a tune-up!”
“There are a lot of big box stores, but if you are looking for genuine great service Lowe's is the place to go. They have such knowledgeable staff. And everyone goes out of their way to help you. And Stella is welcome here”
“In this day and age it's often hard to find good customer service. So far this store has delivered every time we've needed help. Wanted to give a shout out to Spencer who really exemplified today what good customer service is all about. Thanks for finding that pallet of potting soil and helping move it and load it in my car. We'll Done.”
“I really appreciate the time Aiden (from the 28th St paint department) spent with me today. I had lots of questions that he patiently answered & helped me find the right products for my project. Andre (Dre) has been a big help in many past visits also. Thank you fellas, you are appreciated!”
6AM - 10PM
4646 28th St SE, Grand Rapids
Hardware Stores
“Excellent customer service! The guys at the rental desk were helpful and good communicators. They had no problem rinsing off what I couldn’t sweep out of the truck and trailer on a rainy day and didn’t charge extra for that.”
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“Everything was as expected with one exception….I bought 8 cupboard pulls (needing 16 screws) but not one screw came with the order…..An update to this review….The Knob Shop indeed sent out the screws as you see from their response. Thank you!”