Gerber Collision & Glass in Grand Rapids provides exceptional collision auto body repair services with a National Lifetime Guarantee for as long as customers own their vehicles. The facility is known for its commitment to quality, offering free written repair estimates for all makes and models. Many customers have praised their experiences at Gerber, noting the professionalism and communication from the staff. One customer highlighted how their car was ready in just six days instead of the expected two weeks, complete with a hand wash and interior cleaning. Another shared a challenging experience due to a staff change but emphasized how the team, particularly Tony and Alexis, resolved the situation by providing a rental vehicle and ensuring a quick and flawless repair. Customers consistently commend the top-notch service, quick turnaround, and honest assessments. The attention to detail is evident, as cars are returned looking immaculate. Overall, Gerber Collision & Glass is highly recommended for those in need of auto body repairs, thanks to its dedicated team and commitment to customer satisfaction.
The manager, was very knowledgeable, kind, thoughtful and considerate of my situation. He made the experience as pleasant as a collision repair can be. Thanks, Tony!
March 2025
My car looks fabulous. They said it could take up to 2 weeks and they were finished with it in 6 days. They hand washed the car afterwards and even cleaned the mats. This is my first experience with a body shop and I was pleased with the service, follow-up, communication. Thank you.
September 2024
Just picked up my car and couldnt be happier with the work, service, and communications. Top notch from first call to final bill and work. Great communication, honest assessment, quick service, easy pick-up. They even arrange for your ride to Enterprise for your rental car and detail your car inside and out before you... read full comment
