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February 2024 by Eddie E.
Good customer service. Helped me find multiple shoes that fit my awkward, wide feet. They've got lots of apparel, sun glasses, ear buds...all sorts of stuff. Plus, if they don't have the shoes you need, they can order it from another store. Great experience.
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December 2023 by Charmaine R.
Ive had two excellent experiences with Gazelle! the spikes shipped in a day and received the next day or 2! Had an issue where I thought my item hadnt been delivered, so I emailed them and the emailed me right back to clear the issue up. So my son received both his spikes in time for chrisitmas' Will certainly use them again
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December 2023 by Hector H.
Had an excellent experience with the store employee named William Finch. Helped me with professionalism and experience. Was in and out of the store with an excellent product in 10 minutes. Keep hiring employees like that and you store will only get better.
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October 2023 by Jim McFadden
Got a new pair of Koba shoes and they are wonderful for work where I walk a lot.
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October 2023 by Michelle Ray
TJ helped find shoes for me when I had zero idea what to look for. He explained what would be best based on my circumstances and was super patient while I tried several pairs. The store was pretty well stocked, especially with sizes that are harder to find at other stores.
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October 2023 by KRISTEN L
Needed new cross country spikes. They had a limited inventory, but prices were comparable to those found online. Clothing was more expensive. Staff were very helpful
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September 2023 by Travis McGinty
Prior to my order I hadn't heard of Gazelle - they've gained a customer for life in just one order. Not only was the price right and the turn around time on shipping incredibly fast but the customer service was unreal. Emails along the way letting me know my order was coming and upon receiving my order I was greeted with a nice little note from someone by the name of Forrest thanking me for my purchase and telling me to enjoy my new bottles. Never before have I ever received a personal note from any company large or small - it's not expected ever and don't expect it to happen every time but that small gesture meant a heck of a lot. Don't worry Forrest these water bottles are definitely going to get loved and a lot of use. Really appreciate you guys and look forward to getting some more gear in the future. Keep being awesome.
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August 2023 by Joel Vankalker
They brought out 4 pairs they knew would not fit but tried to sell them to me. I asked if they could bring in a pair of the correct size for me to try on. Jamie the store manager said no. I can only get them if I buy them first.Thanks for responding but your sales person directed me to striders in Grandville they were super knowledgeable and helped me out with two new pair of running shoes. However I did ask if your store could bring in the correct size and I was told you no longer do store transfers. I was told I had to buy all the shoes I wanted to try on this came from the manager Jamie. When I was at striders I found out that the different brands really fit different. So I would have had to buy 5 or 6 pairs of shoes to find the ones that fit best. Do you believe this is proper. Is this true or was I just told this because people did not want to go thru the trouble. I will say that I was referred to your store by some very good friends and they were super happy but when I was there it was like no one really wanted to help me out maybe I came too early. I go thru shoes rather quick maybe next time if there is someone who can help me I am not new to running but I do not know a lot about shoes I never got a good pair before.
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July 2023 by Natalie Welsh
The absolute best place in town for running shoes and gear. I’ve been going here since I was a kid and they have only gotten better. The employees are always so helpful and make sure you get what you need.
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July 2023 by Glacier Attachments
Cool place. Didn't have the shoes we were looking for and the prices might be a little high, but thought it was a neat store.
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July 2023 by Clara Phillips
Keira was so knowledgeable in helping find my husband and I running shoes! We both had different purposes in finding shoes and she did a great job helping cater to our different needs. Such a kind person! Will be back in the future.
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June 2023 by Andrea Mulder
Great place to get shoes. Their return policy is amazing. You can be sure to have happy feet! The staff is hit and miss. Some staff are super helpful and knowledgeable; for some staff it’s just a job and they don’t really care. Go when it’s not going to be busy.
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June 2023 by George Reeberg
Good selection, decent price, good salesperson. The cashier and floor supervisor seemed less than welcoming or friendly, maybe because I didn't seem like a likely customer.
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June 2023 by Jennifer Verwys
Terry was incredibly helpful and more than happy to answer all of my questions in regards to buying a pair of running shoes. He also shared some very useful tips and had great words of advice as I had mentioned I was training for my first half marathon!
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March 2023 by Amy Rohrbach
The only place to get running/athletic shoes. Their staff personally assists with choice and evaluating proper fit. I own a gymnastics center and coach kids tons of hours every week and get my New Balance coaching shoes from Gazelle every time?
