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November 2023 by Tiffany Tate
Jerry Mitchell was great! He offered me a service car while my services were being performed and took the time to explain a couple changes in the gearshift, which varied from my own SUV model. He gave wonderful customer service and expert advice on my car problems.
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November 2023 by Jeffrey Lake
I personally love working with Craig McCarthy. I have referred him clients and will refer more to Craig. Craig takes time to provide suggested repairs well in advance of their "need date". I like plan ahead on major automotive expenses and appreciate Craig telling me that I need tires in a couple of months, or that a Ford tire sale is coming up.
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November 2023 by Jim Kopenkoskey
I will take all my business to Fox Ford.. Great service manager!! Thanks Phil for taking the time to talk to me about my Maverick . I been a Fox Ford customer for 23 years...
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October 2023 by Kerry Daab
Worked with Keith on buying our latest Ford Escape. Keith was not pushy and a very friendly guy to work with. After purchasing the car he spent time explaining all the new features. Truly enjoyed our experience! Thanks, Keith. We love our new car!
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October 2023 by Annalise Runkel
I have had nothing but great service with Fox Ford. I have worked with Pete Richards and he was super helpful throughout the buying process of a new vehicle. Over the past couple of weeks my car was in the service department and I worked with John Wheeler and he was super straightened throughout the process. Would definitely buy another vehicle from here again in the future.
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September 2023 by Theresa Beeckman
Keith was amazing to work with - your finance guy was awesome too. They got the sale done in record time and were patient and gracious throughout. I decided to buy at 4:45 and got lucky with my insurance company and the bank in releasing the limit on debit transactions before 5 which let us finish everything and get me on the road in my new truck that night. And everyone was kind and professional throughout. In addition - Keith arranged to get it back up to Big Rapids for me the next day after I brought it back for it's upholstery protection stuff to get down. That was a HUGE HUGE HUGE bonus - I'll make a point to send people to your place just base on Keith being a badass alone! I really appreciated that touch!
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September 2023 by Scott DeGood
Great dealer for sales and service. I bought my used F-150 from them back in 2021 and they were very accomodating and even replaced part of the floorboard that was missing. Most recently I had some service done for a check engine light. They were easy to work with and communicated regularly the status of the vehicle and parts.
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September 2023 by Aidan Brady
They have been great, helped with a Transit work van and a personal Bronco. Proactive, knowledgeable and helpful. First personal car I have purchases in 10+ years, seamless process. Thanks, my kiddo loves the Bronco - he recently informed me it was his “truck, I just get to drive him in it” fair enough….
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August 2023 by Donald Cok
I was in a bind with a intermittent crank no start issue on my F150 and that would mean I would not be able to tow my trailer camping on the upcoming Labor Day weekend because everyone was booked into September. Sid at Fox Ford was able to squeeze me in without an appointment on short notice. I was thrilled they could do that for me. I appreciated that tremendously.Don Cok
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August 2023 by Katrina Lemire
My husband and I recently bought a new car from Fox Ford. We had a great experience!!Keith Rock was amazing. He listened to all the features we wanted in a car and gave us options that fit what we were looking for in car styles that we hadn’t considered.Every time we tried out a model and liked this or really didn’t like that he listened and suggested something else based on that and all our original wants in a car.Definitely the best car buying experience!! If you need a car I would highly recommend Fox Ford!!
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August 2023 by Cheyenne Adair
Honestly the best place ever. Fixed my transmission and then some in 1 week. Way sooner than I expected. Communication was wonderful. Scott and his team are great. So pleased. They also saved me thousands, my transmission was still under warranty. If I went elsewhere I would’ve never known about that warranty. I wholeheartedly trust and will be back if I need them again!
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August 2023 by Rosemary Poortvliet
The coffee is on. It seem like they are always friendly. At this time I cannot afford a new car. so they can fix for a low price. I am retired they watch my back. Dan Devos is a good man and also John Wheeler. THANK YOU
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July 2023 by Stacie Downs
I bought a used car from here 5 weeks ago. Pete my salesman was very professional and helpful. Unfortunately a couple days after I purchased the vehicle, I had an issue and the car had to be towed back to the lot. They immediately set me up with a loaner car and kept me up to date on the repairs. I can't say enough good about everyone there. Pete the salesman was wonderful in helping me get everything set up and Sid in the service department was amazing and he made sure that I got weekly updates on my vehicle. Clearly the issue that I had with the vehicle was something that they never could have predicted. Thanks again guys, you made my experience so much better! I will definitely be back in the future to purchase another vehicle!!!
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July 2023 by Noble Jennette
I’m in Rutland, Vermont, trying to buy a travel trailer rv, and just discovered that the trailer hitch and wiring harness I bought from Fox Ford is missing the wiring harness. I was charged parts and labor for the installation but here I am unable to purchase a trailer without getting pulled over after I buy it. Great work, guys.Oh, and no one will answer my call. Just got moved around from receptionist to answering machine, so that’s cool too.
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June 2023 by Delainy Rosario
As a FIRST time buyer, I had an amazing experience! Keith Rock was my sales guy & he did a phenomenal job. He will take the time to know your needs to give you a personal experience. He is very honest and will make sure that you get the best car possible.Mr. Singh, the business manager, also made my experience nice and simple. Very nice man.I would highly recommend this place. I look forward to working with them again in the future!