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March 2024 by william allen
Very friendly, knowledgeable and professional staff. Always a pleasure visiting this branch. Keep up the outstanding effort you put into your loyal customers. William Allen
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December 2022 by Sara Weiss
Id give a negative star if I could.Not only are their business practices foul, but MOST of their employees are rude and lack basic customer service. I worked at this specific location and be warned, there are some great branches to work at-this is NOT one for them. If you respect yourself or your mental health you would choose a different location to work at. When working there, I witnessed the manager hide in her office to avoid certain clients. Unprofessional to their clients & their employees.
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June 2022 by Theresa johnson
It's one of my favorite Banks
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January 2022 by Kyle Williams
I am not happy with my 5/3 experience. I came in recently and wanted to open a business account for my local retail chain and planned on opening a few more accounts for personal and refinancing since I heard good things about 5/3. I came in a few times and spoke to Alexa, she made everything a very pleasant experience. Answered all my questions. What ultimately made me decide against it was seeing the way the manager (Shawnda I believe her name is) treated her employees. I can’t give my business to companies that treat their employees so badly! New management is needed, ASAP!
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October 2021 by Love Ya
Hands down the most friendly staff you will ever run into at a bank. Fifth third is great but fifth third on Franklin here is just dang incredible.Love these great folks ❤️
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October 2021 by Austin Reed
hands down best bank in town. not rude nor ghetto... idk what those other ppl talking about
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January 2021 by Keyanna Guifarro
I had Maria G Lopez Herrera as my banker and she was so helpful and I loved her customer service, she went above and beyond to help me and my husband get set up. I highly recommend going to her when you go to fifth third. She made us feel comfortable. I’m glad I chose the bank I did because of her, she was so nice and respectful. Thank you Maria for your outstanding customer service skills!
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November 2020 by Jawaan Gill
Branch manager is very very rude I would never step feet back into this location I can acknowledge she deals with a lot of customers but there’s no need for rudeness very poor customer service skills she tries to intimidate people she need to be held accountable for her actions and poor customer service skills I will never step foot back in to fifth third grand rapids Michigan Located on Franklin Eastern all three of those women are rude treat there customers poorly
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November 2020 by Jose Barrera
Ghetto and unprofessional at this location, need better customer service skills
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August 2019 by Ron Irvine
Notary!
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May 2019 by Clare Great
The branch manager is fantastic. Everyone is helpful and kind!
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October 2015 by griffin Drungilas
All the staff are super cool, and also helpful. Helped me find out which company deposited into my account, also once helped me get money without my ID just by asking me some personal questions!
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April 2015 by Byron James Brazier II
The staff here is amazing
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January 2011 by A Google User
Not sure what scale you rate an ATM on. I used it and it gave me money, so I suppose it was A OK.
