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December 2024 by Hannah Pitcher
The worst company to deal with. I received a bill in the mail with date of service that was almost 2 years ago. I emailed them to ask for clarification and what it was for. I never received a response. Then I got a “final notice” that said I was being sent to collections, that they were going to sue me in small claims court and that they would be reporting me to the credit bureau. Then I called. I was stuck on hold for 20 minutes and then the call disconnected. I called back and finally got through to someone. She stuck me on hold. Then finally told me that there was something on her screen and she needed to talk to a supervisor. I asked how long that would take. She told me she would call me back the next day (Friday) or Monday. I asked her what the issue was that she needed to talk to a supervisor about and she refused to tell me. Friday comes and goes. No call. Monday comes and goes. On Monday I left multiple voicemails asking for a supervisor to call me back. Nobody returned my calls. Tuesday comes and goes. No call. I finally received a call from someone on Wednesday who asked me if the collection agency refunded me the amount. I told her nobody has been in contact with me so I had zero idea what was going on. She then put me on hold for over 20 minutes and then picked back up and told me that her supervisor went ahead and wrote off my balance. I asked for proof of this and she acted put-out.
I cannot believe Corewell Health contracts with these idiots. Their business is SUPER shifty and sketchy. I will also be contacting Corewell Health. It appears that anyone who has dealt with these crooks has had the SAME experience overall. Unbelievable.
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July 2024 by Dakota R
Six months later and getting a bill after thinking that all my bills thru my insurance was paid. Ridiculous.
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June 2024 by David Kranker
Surprise $442 bill for a 5-minute visit. Not transparent or fair billing.
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May 2024 by Mason
Absolutely horrendous experience in it's entirety. It took me ten minutes to confirm my bills were paid months before I received statements saying I owed trivial amounts of money. IF THIS IS NOT A SCAM, IT SHOULD BE ILLEGAL, AND IS CERTAINLY IMMORAL. I shouldn't have to call multiple businesses to confirm that I paid them before they sent out statements saying I owed them more money. This is an example of how corrupt and evil medicine has become. There is no amount of disdain that I can hold back towards their practices. I sincerely hope the company is entirely dismantled.
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February 2024 by Jethro Bodean
I went to a walkin in clinic in Hastings Michigan for a sore throat and congestion and was seen by a nurse who works for Spectrum health for around 5 minutes.She did the usual check the ears, check the throat and listen to the lungs. Told me to go home and continue to rest and drink fluids.I received a bill from Spectrum Health,.I called Spectrum Health and asked them if I would be receiving any other bills from them or any other Medical Group. I was told no, that was the only Bill I would receive. She told me there would be no other bills from Spectrum Health and no other bills from any other Medical Group. She said that's the only Bill I will receive from anyone.Two weeks later I received a bill from ECS Western Michigan PC. I again called Spectrum Health and asked them why I received this bill since I was told I wouldn't receive a bill from any other group. The person on the phone told me that I received the bill because the health provider was probably a contract worker for ECS.I was told that if the health provider had been an employee of Spectrum Health I would have not received a bill from ECS Western Michigan.I looked the health provider up on LinkedIn and found out that she worked for Spectrum Health.I then called Spectrum Health again and they changed their story to saying the reason I received the bill from ECS Western Michigan had nothing to do with who the health provider worked for, it was because ECS Western Michigan handles billing for emergency rooms and Urgent Care.There was no doctor, the only health provider that saw me was the nurse practitioner that spent about 5 minutes with me.Something doesn't seem right
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February 2024 by Angela Mason
Same as the other I paid them all and then yep couple months later they send me another bill for $180 Damn them
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February 2024 by Hannah Thompson
Went to urgent care in Hastings, got charged $97 after my insurance. Just got a bill on top of that forom ECS western MI for $421 for "medical provider service". I had pink eye in both eyes and the PA I saw told me to get over the counter eye drops which made it worse. I had to go to my primary care the following day. This person was in the room with me for less than 5 minutes and did not give me care, didn't swab or even look in my eyes.
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December 2023 by Pyromanci
I would give 0 stars if I could. I go in to the ER get billed for that. Then received a second bill from this place. For the visit I already paid for. This company can take me to court I am not paying. This is surprise billing. I paid the hospital already.
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December 2023 by Todd Benedict
After 3 months still not crediting insurance payments and 2 direct payments. Keeps sending a bill for full amount. No contact ability on website to discuss or even check detailed billing information.
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August 2023 by L S
I wish I could give 0 stars. Their billing department is a nightmare and lies to you. They incorrectly coded a bill for my daughter who had to go to the emergency room (her doctor told me to bring her there). The hospital coded the bill correctly, so my insurance paid the hospital. However, this company improperly coded the bill and used a code that said it was not an emergency. After 8 MONTHS of asking them to code it correctly, I finally disputed it through my insurance company and they paid. They could have been paid quickly by coding the bill correctly, but they're lazy. I talked to them several times, and their employees agreed that it should be changed, but the lady in charge of changing it never did her job at completing this simple task. There's a reason why their rating is so horribly low. They should be banned from providing services until they can get competent people to do the job.
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June 2023 by Alec Hentschel
Had an ER visit in June of 2022. About a month after that service I got the bill from the ER totaling just shy of $1000. (Keep in mind I was in for a small cut on my finger that I thought would need a stich or two. Instead they just glued it and sent me on my way) After struggling the rest of the year to pay that off, I finally get it paid in full. Then at the beginning of the next year, January of 2023, I received another bill in the mail from this place wanting another $160 from me to quote "pay for your doctor". So after spending nearly a grand at the ER, and waiting over 6 months, they decided to bill me more and claim it was my insurances fault for the late billing. Their customer service was difficult to get a hold of and they weren't helpful with getting me the information I requested. Worst place I've ever had to deal with next to the ER I went to
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June 2023 by Eric McMahon
I've never been here before and received a bill and notice for collections. I don't even live anywhere near one of there offices. I believe it's a scam 100%
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March 2023 by Matthew Friar
I have never receive an invoice or have any record of using this business. I’ve received no communications from anyone, however in mid-February they filed a collection claim for $213 against me. It is illegal to send someone to collections that has never used you or received a bill.
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January 2023 by Ryan S
These people are liars with no integrity
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November 2022 by Gabrielle Haaraoja
ECS is a compassionate group of physicians. They work tirelessly to provide high-quality care to the communities they serve.Very grateful to have them in Grand Rapids.
