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January 2024 by Patrick McKelvey
Communication was excellent. I was warned that the knobs I choose were not available for about a month. I wanted these particular knobs so I decided to wait. I turned out that I had to only wait about 10 days. The price was lower than the same knobs purchased through my cabinet supplier.
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January 2024 by Mary Clyde
Danielle at the Knob Shop is incredibly knowledgeable about hinges and knobs! I had been searching online and purchased the wrong hinges - twice. The replacement hinges I ordered fro other vendors looked exactly like mine in the pictures (with few or no dimensions given), didn't fit the holes on my cabinets once they showed up in the mail.Enter Danielle at The Knob Shop. She patiently listened to my story and asked that I send her a pictures of the hinge from the front, top, side, and back. After I sent them off, she conferred with her mother, the O.G. of hinge world, and called me back with a recommendation - and a promise that The Knob Shop would take everything back for a full refund if they didn't work.Of course her recommendation was correct and my new, old school hinges look great, along with the new knobs I ordered from The Knob Shop to go with the new hinges.The customer service I received from this small family-owned, online shop has made it my go-to when I need help with hardware.
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January 2024 by Mary Wilber
Outstanding. I needed square backplates for new cabinet knobs but measuring 2 in. It was a tough search til I found this shop. I found the most beautiful, quatrefoil shape plates. Stunning. They are quality built. Very thick pressed steel. This shop will be my "go to" place for any hardware needs.
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December 2023 by Marty Zess
I purchased a set of hinges and a door knob for a necklace cabinet that I made for my wife. I think the quality was excellent and the shipping was superb. The hardware looks great on the finished cabinet and I will definitely order from here again. Thanks for adding the final touch to my project.
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December 2023 by Tami Streich
Fantastic product and customer service!! We are doing a large remodel project for a client who wanted their cabinets repainted and hardware replaced with an upgraded look... we were unable to find the appropriate hinges anywhere locally and The Knob Shop saved the day! They are perfect!! Plus, the new hinges arrived within days of ordering! THANK YOU!!! Will definitely use Knob Shop again! Much appreciation!
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November 2023 by Elisa Rossetti
Lovely knobs and great selection. First shipment was missing a knob but I called and one was sent out quickly with no shipping charge. Thank you so much.
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September 2023 by Brandon Benzing
Very pleased with our hardware purchase from the Knob Shop. The order was processed and delivered quickly and exactly what we wanted.
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August 2023 by Janet Harris
We purchased hardware for our 25 + year old cabinets. We wanted to replace the hinges with hinges like the original ones. The Knob Shop had them even though they are discontinued. The staff was very helpful. I sent pics of my current hinges to them to make sure the ones I selected would work and look the same. The hinges arrived on the expected dates. Now the kitchen cabinets look great.
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August 2023 by John Di Francesco
When I placed my order for the Belwith cabinet handle pulls, I included a comment that I thought that they were a great price and that I wished that I could have ordered more than the 7 handles that were in stock. When I received my order I was very pleased to find that all the handles were made in the USA, as were my original ones (from ~ 1993) that I looking to replace in kind. I also found that my comment was included on the packing slip and there was a hand written response to that comment that explained that the handles were part of a buy out and that The Knob Shop wished that they had more too. I guess that I was fortunate to get number that I did, in that case.I just wish that I had known about The Knob Shop some years prior. I will be sure to keep The Knob Shop in mind for my future cabinet upgrade project hardware needs.John D.La Palma, CA
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July 2023 by Toni Klass
I originally got this survey immediately after I tried to reach someone regarding a return and reorder. Danielle Dunham, emailed me almost immediately after I had sent an email request for customer service. She was unavailable, however she said she would get back to me the very next day, and first thing in the morning the next day, she did! She took care of my issue, was extremely professional and very thoughtful. She deserves at least a 5 + star rating.
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July 2023 by Julie Hoffman
Everyone at the Knob Shop and the Basement Store was wonderful! They found the drawer pulls I needed for a 20 year old dresser and sent them to me right away! It was like a miracle. Clarinda was as excited as I was - I never thought I would find them - I had searched all over the country, online and by phone. They are amazing and really fill a much needed niche for those of us who love vintage pieces! I can't recommend them highly enough. Thank you!!
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June 2023 by Nonna Shtipelman
I was so happy to have found Carol Beach knobs at the Knob Shop! We'd seen them at a house we rented in North Carolina in 2021 and the Knob Shop had them in stock even though they are discontinued. Shipping was free and super fast and when one of the knobs arrived slightly damaged, a replacement was sent out right away. These knobs are the reason we're repainting the cabinets, walls, trim, and ceiling in our kitchen after living in our house for 10 years. They're so fun and funky and the Knob Shop made it happen! Thanks for the amazing knobs and the really great customer service. It was so nice to talk, even over email, to a real person! Thank you!
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June 2023 by Joann Porter
I had an excellent experience with the Knob Shop. I found their online store with their extensive inventory easy to search. I had been trying to find new overlay hinges to match the size of the old ones on my cabinets and The Knob Shop was the only place that had a specific Amerock hinge. Amerock did not have the precise model number that I wanted! My order arrived within 3 days, and the product quality was excellent.
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June 2023 by Mary Dinday
Excellent quick service. Ordered the extras I needed. Would definitely use again.
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May 2023 by Char Carroll
Shipping was very fast. Prices were better than anywhere else. Very good purchase.
