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February 2024 by Emily D.
I will always go to discount tire for my car's tire issues. They are honest and transparent if additional things come up while they are working on the car. I took my Trax in for a tire leak and they were quick to check it out and informed me of worn out lugnuts, explaining what will happen if they don't get replaced. When I come to get the air filled in my tires, they ask permission to open the drivers door, which I find very respectful and appreciate it greatly. Aidan and Jeremy at the 28th St. location took great care of my car!
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February 2024 by Shanitra Reed
Came here to have air put into one of my tires, ended up sitting for over 20 minutes before getting any help… I started to think i had to set up an appointment due to the fact i’ve never had to wait this long at any other location :(
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January 2024 by Coleman Christina
Made an appointment online and dropped off car the night before. Received a text that my car was ready before my "official" appointment time. Had one issue, that was my issue not discount tires and they exceeded my expectations. Will certainly continue to buy and promote this place.
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January 2024 by Lee Barker
I cant tell you how many times I have been in there and they are such a good bunch of people that help you. They are always there to help even when they have too much work on their plates.Remember, they are human too and 5 stars for all the times I have been there!
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January 2024 by Natosha Spears
Good service
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December 2023 by Ashley DuBay
The costumer service here was top notch! Aiden was most kind and answered all of my questions. Not once did he make me feel like an inconvenience. And got me squared away! What a great team! Thank you all so much!
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December 2023 by Eva Haverstick
Wonderful service, all the employees were super nice. They got me in the same night and fixed up my flat tire for free! I had to wait a few hours because there were a lot of cars ahead of me, but the actual repair only took 15 minutes. Would definitely go here again.
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November 2023 by Patricia
I called first to ensure they had my tires. When I arrived the parking lot and lobby was full so I waited a few hours to have my tires installed. It was on a Friday, November 17. The guy I spoke with was very friendly and worked well under pressure. I’m a satisfied customer!!! ?
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November 2023 by Nate Clink
This place is really great and I will continue to use them for my tires, everyone is very polite and they make sure to get things done before the day is over so they really respect peoples time. However, last time I was there it was supposed to be just a tire swap, as mine was damaged but i had a warranty on the tire. It was going to be just a quick swap, but the team discovered my tire pressure sensors were broken on 3 of my tires. This system has never worked in my car the entire time I have had the vehicle, so I wasn't keen on replacing any of them. They told me why the sensors were not working, and I tried asking a few times if the broken sensors would have any impact on the actual performance of the tires, which I never got a clear yes or no answer to. It seemed that they were not going to replace the tire i needed unless I would get all 3 of my broken sensors replaced, so I agreed as I had to have my car for work. It ended up being quite expensive and it was money I had not budgeted for. The next day I noticed my tire pressure sensor was still not working, so I took it back to the shop and they told me I would need to get a new car battery for them to work, which is something I do not plan on doing any time soon, so I had essentially just wasted a lot of money on fixing something that wasn't going to work anyways. I'll still be going here, as the service really is great and people are friendly but this situation was frustrating.
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October 2023 by Michelle Hoffman
I had a great experience at this location. Booked my appointment online during the lunchtime window (nail in tire). I was in and out in about an hour and appreciated the text with notifications and expectations on time. Store was clean and staff were friendly. Because I purchased tires there previously, they were able to plug/patch and send me on my way (free).
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October 2023 by Christina Takens
The employees at the discount tire on 28th st are top shelf!! When my insurance company was giving me a hard time, they still took great care of my vehicle and I will never get tires anywhere else. Big thanks to Brad!
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September 2023 by Don B Marvin
CHASE, @the Southeast Grand Rapids store on 28th St. knew right away what was needed to be done for my four tires after I explained my issues. He and the technicians kept me updated throughout my relatively short visit. Great service today and always at the store
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September 2023 by Gavin MacDonald
Brad and Tyler- real class acts. I had a flat this week and ended up needing two new tires. When I returned the next day, there was a mistake in the ordering process, and the tires they ordered were incorrect for my car. They owned the mistake, personally apologized, and gave me a massive discount on four new tires. I was able to roll off the lot in a matter of minutes. If all business treated their customers with the level of kindness and respect that Brad and Tyler do- the world would be a better place.
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September 2023 by Chris Potter
This is THE tire store in The GRap. Plainfield lads get it too! You have two options: Roll in without an appointment and be prepared to wait a sec, but they will mange your 911 situation. Or if you can wait get an appt online or roll in and get one for the next day. Brad and his team run hard and always truly have your safety in mind. There is no upsell of uncomfortableness and I believe they honor tirerack too. I sleep better at night.
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September 2023 by Patty Wals-Hernandez
Brad ….. thank you thank you thank you. Customer service was impeccable. Attention to details on deniable. Appreciate all the patients an appointment time was perfect and being able to text me let me know my car was ready everything was right on point at discount tires on 28th St. in Grand Rapids Michigan