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July 2024 by Amber Bair
I work at a dental implant surgery center, so my neck and back are always pretty soar from looking down so much. I found Dana back when she was at the Cascade location. She now works at the Gains location and I’m so happy she’s back. She goes above and beyond at what she does. I highly recommend to book with Dana!! :)
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July 2024 by Jacqueline Zaizar
I requested Isabel, she does really good work which is the only reason I was going to this place but I was changed & rescheduled with someone else. I asked for a balayage, it looked like nothing had been done to my hair but one side had a random light spot. They were willing to fix it but then 2nd time I went it looked like I got orange highlights & over all really uneven. Now I have to get it fixed with someone else. I paid around 300
I’m not sure why you guys keep using the box dye as an excuse when I got my hair fixed & it lifted no problem & is still very healthy & she gave me what I asked for. I understand people make mistakes which is why I gave you guys a second chance to fix it but it was just worse. I would’ve appreciated the honesty of just telling me you were not capable of giving me the results I wanted. I would like a refund or something because it’s unacceptable what got done to my hair & how I got treated as well. I walked out the salon with orange highlights & soaking wet hair & I just didn’t enjoy my experience.
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June 2024 by varsha patel
I have been using this saloon for last 5 years and I was happy . Even many hair stylist got changed during this time. Daniel is great but when I called today to make an appointment , they required credit card to make reservations. Which I did not mind giving them. Their policy is charge the 50% for the day of cancellation which is fine too but even if we cancel 48 hour before she said they still charge 40%. Which does not make sense to me . I loved place and Daniel was best but unfortunately I need to find different place .
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April 2024 by Melissa Franks
I've been to this location several times but I've had a certain stylist twice now and left the salon disappointed each time. I initially scheduled a cut and full highlight. I called the salon the week before my appointment and switched to a cut and accent highlight instead. Both times I've had this stylist, she's rushed through my appointment. This last time she did an accent highlight. My color turned out fine but she tried some new products on me and didn't really style my hair. She diffused with a blow-dryer and left my hair damp, looking like I would after I get out of the shower. Other than the color, you couldn't tell I got my hair done. Then I was charged the price for a full highlight. When I booked on the website, it showed a cut and full highlight is $210 with this stylist and an accent highlight was around $180. I was charged $222 not including tip. Really wasn't too thrilled about that and won't be booking with this stylist again.
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April 2024 by Beth
I am a hairdresser as well.. and just needed a sprucing today. I really was disappointed with my service today. I was charged WAY more than what I priced out to come in for. I feel its respectful if you know you'll be charging $170+ MORE than what I signed in for, then you need to tell the customer it costs such and such before proceeding. It was $317 for my fine hair leaving damp (my choice and good thing!)
Color just on my roots, not on lengths was $92. Foiled hilights $124 with a quick tone of $40. One of my pet peeves is incorrect toning procedures. It was applied on my wet hair not even towel dried first and then left on for very little time, 100% not 15minutes and rinsed. (But not thoroughly rinsed as that was on my hair neckline I felt on my drive home. ) I have very fine hair and it was $62 dollars for a very basic outline and one layer. It took all of 5 minutes to comb me and trim me after returning to the chair. I left damp and curly just not to hassel anymore and fell over with the price at the desk. Then hand me a tip envelope. Truly should have said something then, but I felt like the stylist was annoyed by me when I truly just try to be personable to everyone I meet. Also I said I didn't want orange hilights and have orange where my roots are and cool blonde on my ends. Im just really sick about my money spent today to be less than happy.
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March 2024 by tuyen anh thach
sooo good i highly recommend this place my stylist hailey cut my hair and she was so nice and did exactly how i wanted my hair to be i love LOVE this place
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February 2024 by Angela Lambright
Always love to come here. Everyone is always so pleasant. Feel so special every time
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January 2024 by Emily Morgan
I had the wonderful pleasure of working with Lana and let me tell you, she was absolutely 100% perfect! I told her that I’ve always wanted to be all over blonde as blonde can be and my goodness, she made it happen! I was so happy, I as about in tears! I cannot wait to work with her again in 7 weeks?
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January 2024 by Isabel Lorenzana
Got my hair cut and colored with Isabel Dean. The finished looked was so much better than I ever could have imagined. I have never seen my hair look so good and the highlights look so flawless and blended. She perfectly matched the color and the cut was just as good and the exact length I wanted. I couldn't be happier! I was so happy she took before and after pictures! It made the experience even better!
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October 2023 by Beth Noteboom
I highly recommend Hannah for a Spa Facial and also Dermaplaning for a wonderful experience. She is very knowledgeable and skilled in these areas of care, and the results were awesome! It was relaxing and I felt extra pampered. A fun part was a Gogi-Berry face mask used; has many benefits. Hannah took care with every step of the treatments; and the overall service at Design One is top-notch.Service: Skin treatments
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October 2023 by Lisa Coin
Had a signature pedicure tonight. So not worth $68. Scrub and massage portions lasted 60 seconds each. Very disappointing experience.
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September 2023 by Marcee Chaco
Went here for a cut and shampoo a month ago and she restored my hair. It was damaged and brittle and falling out but perfect for restoration I literally cried for how good it felt afterwards. I always come here for all my needs including my Brazilian wax ?recommend top notch if you want top notch
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July 2023 by Ty Walker
I came in for a pedicure and standard signature facial. This was my first facial ever and my first time at this Design One location. The same lady provided both of my services and she was great! My issues came as I was checking out and paying at the front desk. I was waiting behind a lady who took a woman who took a bit longer to checkout, understandably because she was purchasing additional items. As I was waiting, more individuals came in line after me to check in. Once I got to the front of the line, the lady front desk told me to leave the line and allow the individuals who were checking in to go first. Okay, cool I guess. Once I finally was able to pay for my services, she tried to charge me for the pedi and facial PLUS a microdermabrasion add-on. I kindly told her that I didn’t receive a microdermabrasion and instead of confirming with individual who actually provided my services, she went back and forth with me telling me that I did get a microdermabrasion and demanded that I pay for it. It was embarrassing and time consuming. Thankfully, my tech just so happened to be walking past the front desk so I stopped her and asked her. She confirmed that I did NOT receive a microdermabrasion and that the front desk lady was actually ringing up the wrong customer ticket. The front desk lady did not apologize to me and was quite rude. She didn’t offer to schedule me a time to return for another appointment as she had done with the woman who had checked out before me. That’s okay because I don’t plan on coming back after that experience.
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July 2023 by Gesika Cline
Despite living in Central Ohio, this is my salon of choice. The reception staff is always very friendly and helpful. The services are exceptional and the stylist(s) are truly amazing. I love supporting businesses where the staff are treated well, and they all have wonderful things to say about the owners and workplace environment, which shows.
The facilities are always clean, tools and utensils are cleaned immediately and files (for nails) are sent home with the customer. I have had many services done/performed but for this most recent visit, had my (second ever) gel manicure. After getting one right after Christmas and loving how long it lasted I booked another appointment.
Pricey but highly recommended and would go again
Nail Artist Credit: Lexi
Also Recommend: Chaunte
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July 2023 by Donald Coleman
Great service
