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November 2023 by Jim B.
I have bought 5 watches over the past 20 years from Dakota Watch here in Grand Rapids. Their watches are excellent quality and whenever I have needed service they have performed well. This is my go-to watch store.
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December 2022 by James Rathbun
My son dragged me in so he could look at some of the newer fossil watches. I was going to stop into a pharmacy to get batteries for the three watches in my pocket, decidedly not fossil but handed them to clerk anyway. She very happily swapped out batteries and set the times on the watches all while I waited I brought another watch into a high-end jeweler and was told to wait 1 to 2 days for their watchmaker to do his thing. Nope nope nope. I've got two or three more watches I want to resurrect and will bring them back to Dakota. In the meantime, they have some really great watches! And to think, Christmas is almost here ?
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May 2022 by Abby H.
Went to get watch batteries today and it showed they were open today but stayed at mall several hours and they never showed up they just never opened....very poorly run business! I would rate zero stars!
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December 2021 by Marianne Ciani
Had to get the band adjusted on a new watch bought elsewhere and a battery on another old watch. The band broke on the new watch when she was adjusting it so she replaced it with one in stock. Melinda is one of the best with whom I’ve ever done business. I highly recommend this business.
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November 2021 by Miss Plants
She did an amazing job repairing the band of my favorite watch . Highly recommend them . Thank you
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August 2021 by Gregory P.
Posted opening hours everywhere I could find is 11am. Went to their location at 11:15am...no one there. Went and did some browsing and shopping around the mall for a while and returned at 11:30am...still no one there. Called their number...no answer and no way to leave a message. They are the worst. Highly recommend staying away and using a different provider.
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June 2021 by Harry C.
Went to get watch batteries today. Sign said "Return at two." So I did. Waited until 2:25. No one ever came to re-open the store.
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January 2021 by Samuel Owens
0/3 on being able to replace watch batteries. Lackluster all around take your business elsewhere.
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October 2020 by Wilhelm Blessing
I have always received great service here.
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January 2020 by Laura Lee
I had an issue with my watch on a very busy day after Christmas. Marcey did more than her share of hard work that day and was still able to accomidate my needs. This was my first experience with watch services and I was more than satisfied. Thank you again.
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December 2019 by James Schutter
Staff was decent with the technical part was not knowledgeable in services though. Atmosphere was as is to be expected in a mall setting. The prices are fair and the products are top notch.
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October 2019 by Calvin Allen
Messed my brand new watch up. Dont go there. Waste of my 14 bucks. Watch band not right! Not happy.
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July 2019 by Tim Bunn
Best watches ever
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April 2019 by Dalena H
Sent my watch in to be fixed, and was told it would take 6-8 weeks. It's now been 9 and a half weeks and still no call. When I went to ask someone who works there the status of where my watch was at, they told me that they still don't have it and had no other answers for me. I asked if they could ask their manager to give me a call because he said his manager would know but they never called. No questions have been answered and my watch still has not been received, nor do I know where my watch is. If my watch is lost, I expect a reimbursement for the cost of my watch.
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March 2019 by Vanessa Johnson
I always get my watches repaired here, staff is very helpful!