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January 2024 by Peter Kremo
My phone didn't have any sound, so after reviewing the manual and playing with it for an hour, I went to Cricket on Alpine Ave. Maggie took charge of my phone and went to work. For over 20 minutes she must have tried any combination there was. Just about to give up, she looked into the earphone port and detected some lint balls on there. Well, a little pushing and blowing into the port, solved my problem. I am thankful for Maggie's diligence and patience. My positive experience is the same I had with your stores in Gaylord and Big Rapids (where Shannon took good care of me).
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January 2024 by Ricardo Perez
My wife actually went and they helped her and we Got my Daughter her first IPhone it is a 11 but it's a start for a 12yr old...
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November 2023 by Andrew Sallee
Just went in today and got a new phone activated and the gentleman that helped me out was the best customer service experience of my life. His name is Zonny and he is the nicest dude I've ever met and he was extremely helpful. How this guy is not a manager blows my mind. If your going to go into a Cricket for any kind of service I highly recommend the Plainfield location for the purpose of being helped by this gentleman. He gets a 12 out of 10.
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September 2023 by Ruth sanborn
I went to the Cricket store on Plainfield Ave yesterday to update the credit card information on my account. I woke up today to find my account suspended. I had to pay an extra $10 to get the account reactive. The account should NEVER have been suspended in the first place.I may have to switch to T-Mobile.
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May 2023 by karey West
I love cricket, but this store, no good. He locked himself out of my account, had to call customer care 2x, and still ended up paying online. Workers in store don't know the system to be able to help customers, also the way they treat people is something else. Not nice!
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December 2022 by thomas feldman
Maria at the Northland Dr location is a "Angel" got my phone fix in 10 mins and has a great personality. Thank you Maria.... ??
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November 2022 by christie vankuiken
Never had a problem with cricket and the beltline store is one of the best
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September 2021 by Yesenia Gonzalez
East beltline cricket is by far the most professional customer service me and my husband have received in a long time! I definently recommend going with Rosy she’s was knowledgeable and answered all of our questions. Great deals and nice phones very affordable.
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September 2021 by Daniel Collins
Jon helped me with my device and gave me good technical advice. I’ve been with Cricket for 7 years and i’ve always found them easy to work with.
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August 2021 by Singergirl 16
This guy screwed up our phone service after promising not to make any changes to our account when simply upgrading my phone. He added an $11/ month "protection charge" and because he had not asked me about it, it showed up as an unpaid charge on our bill and the next morning we woke up to all of our phones shut down. It took my husband an hour and a half to get it fixed and get rid of the $25 reactivation fee.He also charges $35 above the website for a phone saying he's "switching everything over", which he did not do. Won't be going here again. I'll get the online prices and switch the phone myself!
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June 2021 by Daniel Collins (DanielCollinsPhoto)
Jon helped me with my device and gave me good technical advice. I’ve been with Cricket for 7 years and i’ve always found them easy to work with.
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March 2021 by Tim Hansen
Well informed staff
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October 2020 by Jay Beckett
So far I'm not pleased with their service.... I have very little service in my area ( Northeast of Rockford) not at work ( Comstock Park)The sales rep was not very helpful and unprofessional.
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September 2020 by Yesenia Reyes
East beltline cricket is by far the most professional customer service me and my husband have received in a long time! I definently recommend going with Rosy she’s was knowledgeable and answered all of our questions. Great deals and nice phones very affordable.
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December 2019 by Marjorie Johnson
Great services! Super help with my phone!!
