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November 2023 by Wendy Opatik
Worked with Chris Schutz on the purchase of Ford Edge and he was very honest with excellent service and communications throughout the process.Very impressed with the care and customer service provided.If you're looking for a vehicle you want to work with this dealership!Find Chris Schutz and you'll receive excellence!!Many thanks to the dealership and Chris for the service received.
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November 2023 by Brandan Nelson
Chris Engelter worked hard to get us back on the road after our SUV got totaled. We had a great experience car shopping with Chris! I am loving my new Jeep!
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November 2023 by Tyler Cole
My experience with Courtesy was great from start to finish. Chris Engelter was absolutely awesome to work with. He is both knowledgeable and professional. He was patient with me, and worked to get exactly what I was looking for. If I could give more stars I absolutely would! Great experience with Chris and the Courtesy team.
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November 2023 by Miranda Barkho
I recently leased my car from Courtesy Motors in Grand Rapids. Keely was amazing!! She answered all my questions, helped explain things in further detail and made the process enjoyable! She made me feel comfortable throughout the entire process, and I am thankful for all her help. I highly recommend Keely at Courtesy!
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October 2023 by Donna Mac
Kris R is super friendly and accommodated my timeline while buying my new Jeep Gladiator. Who needs to buy online when you can have a great personal experience and confidence in buying such high price item!
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September 2023 by Zach C.
Service department is very disappointing. After waiting for a week for an update from the dealership on the status of my part, I still had to call and wait on hold to be told it was actually there, but won't be started until the following week. No communication unless initiated first. Expect to add a week to any estimate first given to you.
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September 2023 by Joy Hazekamp
This is my third Jeep Grand Cherokee from Courtesy, and the customer service goes above and beyond to make the car buy experience easier and fun. Jake my salesman did a great job making sure everything was done professionally even making sure my new Jeep was detailed and a full tank of gas. Joel the new car manager is so relaxed and easy going makes me feel more relaxed, he’s also very knowledgeable about all the vehicles Courtesy sells. Steve in finance who did my paperwork did a great job explaining all the contracts and documents so I understood everything. I highly recommend using Courtesy CDJR for your next purchase.
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August 2023 by K H.
Awful Service Department wanted to charge me to install my warrantied fuel tank claiming the exhaust was not stock and they had proof it wasn't. When I asked to see it of course they would not show it to me.
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August 2023 by Shekinah Latrice
Omg, there is so much I can say about the amazing service I received at Courtesy! For a first time car buyer from a dealer, I am super pleased with my vehicle and the price! Keely definitely made me feel like family and not just a regular buyer. She was relatable and reliable while constantly keeping me updated throughout the entire process. I am so thankful I got the opportunity to do business with you Keely amazing seller and amazing person. Keep it up!
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August 2023 by Tracy Scholten
I had a great experience with Chris Engelter. It was easy, no pressure, and a friendly environment. Chris was very knowledgeable and explained everything in detail. I am so happy with my purchase. Thank you, Chris!!
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July 2023 by C B
Jake was awesome to work with. Honestly , everyone we interacted with was great. Jake went above and beyond to ensure we left with the car we wanted! The vehicle still had plastic all in it and they ensured to get it prepped while we were there to get it home that day. Also, treated us with an alternative car while we waited so we could grab lunch. How thoughtful! You don’t get service like that often these days. Big thank you!
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June 2023 by Gareth Romine
I had a great experience buying a wrangler through Courtesy. The staff was very accommodating and patient, especially Cooper. Cooper assisted me throughout the whole process and was very transparent in the car buying process. You could tell he really cared about getting me in the right car, providing me with all the information needed to make an educated decision on what was best for me. I would highly recommend going through Courtesy Jeep, they are responsive and genuine in their customer care. Ask for Cooper and he will take care of you!
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June 2023 by Jan Oldham
We have…. as of yesterday……purchased our fourth vehicle from Courtesy………everyone is so good to us there……we feel like family!!!! Jake Davidson was our Sales Consultant…….he is super nice and knowledgeable!!!! We highly recommend Courtesy!!! We absolutely love ❤️ our new Wagoneer!!!!!
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May 2023 by Tracey S.
I had a good experience at the service department yesterday. My service tech, Melissa Jolley, did a great job keeping me informed of what was occurring with my vehicle while I waited. She was super friendly and had a positive attitude. Totally made my day much more pleasant!
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May 2023 by Anti Talent Studio
Keely was amazing! I was in a tough spot, and she made the whole experience less traumatic. I've been relying on clunkers to get by for the last decade. I was greeted by Keely when I first arrived. The warm smile and friendly welcome convinced me that I was at the right place at exactly the right time. I highly recommend Keely as a salesperson and look forward to my future business with Courtesy!Thank you, Keely!!!!! ☺️
