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January 2024 by Sara
Came in today to set up my business account and Keiana requested the paperwork she needed and I didn’t have to stress or lift a finger. She called me when everything was done and set. Even my husband was surprised how painless this was. New members to consumers, don’t see myself leaving anytime soon. Coming back to do my personals too!!Thanks again Keiana and keep smiling! ?
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January 2024 by Jesse Holton
It was easy and painless to set up my new checking account with CCU. Keiana Rivera was awesome! She was very nice, knowledgeable, and efficient. A real pleasure!
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December 2023 by Larry Keefe
Everyone was very helpful and stayed on top of things
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December 2023 by Erica NW
i started banking at the gaines township location after they first opened but only because they were the only bank that approved my car loan with bad credit!!they gave me a chance when i needed on most.because of them, i’ve been able to build my credit and have been able to obtain other lines of credit through them WAY easier than any other bank, CU or lender i used in the past.as long as they stay the same, i’ll never go elsewhere. they tend to have the best rates and great customer service. i have never had a bad experience with consumers credit union. the staff have always been friendly, helpful and knowledgeable.plus, they keep up with technology and seem to always have the newest high tech options which is pretty cool too.
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October 2023 by Hugh MacLaren
People make any business special, and it is that factor that has made banking with CCU such an enjoyable experience. Great product lines powered by great people!
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October 2023 by Kimberly Smith. Taboada-Arzate
Eric was very pleasant and kindly stepped me through everything.
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September 2023 by Cassandra Harris
I didn’t catch their names but they were the nicest ppl I have ever come in contact with. I didn’t feel like we were making transactions I felt like we were friends… good friends at that lol this is now my “home branch” I’m never going to another branch again!!
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August 2023 by Joe Wildey
I love this office. They’re friendly, prompt, and have really thoughtful solutions. It’s an amazing credit union and great office.
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July 2023 by Roberta Manske
Eric was great! He answered my questions. Offered options to get the most out of Consumers services. He took the time to explain how some of their services could help. Great customer service! Thank you so much for help Eric!
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July 2023 by Customer Service
After two years of doing business, I will be looking into a new credit union. Absolutely the worst customer service I have ever dealt with in any industry with two employees who clearly are lacking knowledge and the proper training to do their job effectively. To say that I am disappointed would be an understatement!!!
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May 2023 by Jacob Walter
Nice people, quick transactions, later evening availability.
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March 2023 by Ericka lynn
Extremely helpful and was able to get everything done within an hour! Excellent service!
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February 2023 by ariana norman
There were several helpful ideas to help me with my account along with an issue I’ve just been dealing with for over a year, was fixed in less than 5 minutes. The staff is always helpful and knowledgeable, couldn’t ask for a better experience.
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January 2023 by Erick Smith
Do not do business with Consumers Credit Union. They removed all my prior reviews because they don't want the public to know how incompetent the lending department is, especially Greg Wirenga. He screwed up my loan so bad, this ha effected my life and he never apologized for the mistake. This along with the high fees, bad customer service and lack of compassion I am in the process of moving All of my business elsewhere. Everything cost here and they will charge tpu a fee and not notify you even if they are rifht in person. Take your money elsewhere.
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June 2022 by Curtis Joseph
Eric was very helpful at notarizing my documents, made it simple and easy.
