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November 2023 by d fu
My trusty and rusty 98 Ram 1500 needed it’s Rear wheel-cylinders, drums, and brake shoes done. These Guys did such a detailed review on my truck it was amazing. I only elected to have the brakes done which they accepted without a problem.Now, It would have been much cheaper if I did it myself however, When they were done I realized what a blessing it was to have them do it for me. My old beater (my only Auto) drove like a New Truck! I don’t know if they secretly “adjusted” things for my behalf, but PROFESSIONAL WORK! It is just appreciated and refreshing that they epitomized “You Get what you pay for!”***GREAT JOB FELLAS***P.S. the bill was lower than the estimate ??.Services: Vehicle Inspection
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November 2023 by tia Olsen
They fixed the issue in a timely manner and also have good customer service skills. I believe you get what you pay for with auto service. Great job guys
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November 2023 by Sarah Anderson
Th we are honest and very straight forward. They explain how my car works and what it needs for repairs. Very kind people.Service: General repairs & maintenance
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September 2023 by Daniel Crain
Your service should speak for itself without using your faith as a crutch to get the local Dutch community in the door. You make people feel great face to face, but then absolutely price gouge them, and most of your non car savvy customers don’t mind or know better because they think you have their best interest in mind. Be careful that you are not like the scribes and Pharisees who were very public about their faith, but Jesus called them hypocrites and white washed tombs.
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August 2023 by Nicole Burd
I have to say that they made the whole experience one that will make me return to them for future needs. They were wonderful from start to finish! When no one else wanted to help my daughter with her 1999 VW Beetle, they would, AND they still went above and beyond to check through and diagnose specifically what was wrong. They repaired everything we asked to and now it is running top notch! They have my full trust and I couldn't be more greatful to them!Services: Transmission
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August 2023 by Jake B
After moving to Grand Rapids, I was recommended Christian Brothers Automotive by a friend who was raving about the warranty that CBA offers for all the work they do. Essentially, this warranty ensures that any repairs, replacements, inspections etc. that CBA does are covered under warranty for a certain amount of time or mileage (whatever comes later), meaning that if anything goes wrong with the parts they inspect, replace or repair there is no cost to you. On paper this warranty looks great until you realize that it is more out of necessity because of how much they mess up.I brought my family car in for a simple oil change and brake and rotor inspection and/or replacement if necessary. At first I was impressed and relieved as they did an inspection of the whole car and identified other concerning issues that were costly, but overall needed fixing. I shelled out and was satisfied with my service, until about 2 weeks later when I noticed that the oil had not be topped off and the mileage for next oil change was significantly off. These were not big deals in and of themselves; however, the bigger issue came when I began noticing a rough scraping, squeaking, thumping, and an overall tightness in the rear brakes. So I took the car back in and asked them to inspect the brakes and rotors again to diagnose and fix the problem. Sure enough, they had left a broken piece from the previous rotor and brake pads in the brake caliper. Again, I walked away satisfied, they said they had diagnosed the problem and inspected the brake caliper, brake pads, and rotor again claiming that after test driving it all of the issues I listed (scraping, squeaking, thumping, and feeling as if the brakes were constantly pressed) seemed to be gone. Luckily, it was covered under warranty, or so I thought. Part of it was covered under warranty, but then on the estimate there were small costs for related items. I decided to take the loss, despite feeling as if it was means of making up for charges I didn't have to pay due to the warranty.So again I went on my way, when in less than a month, the squeaking and the tightness in the brake caliper worsened significantly. I took it back to their shop again for them to diagnose the problem as faulty brake fluid (air bubbles in the brake lines) and faulty brake calipers in the rear. Expecting it to be covered under their warranty, I was shocked when they gave me an estimate near the price I originally paid for the original brake and rotor replacement. When I approached the manager about this issue at check-out, he admitted that "they probably missed it during the inspection" the second time I brought it in, but when I suggested that since it was missed it should be covered under warranty, he got immediately defensive stating that "even if we missed it, you could've damaged the caliper following the inspection." Given his defensiveness, I did not press the issue further, despite being out over $1600 total for all the times I had to bring it in. Needless to say I will not be seeking services here again.My only warning is this: just because they offer a warranty, doesn't mean it's a good deal. They will find ways to charge you even if it does fall under the warranty, and they seem to think that a warranty is a good substitution for doing a good job the first time with integrity and expertise.
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August 2023 by Bala Ramachandran
CBA accommodated me within 24 hours. Their problem-solving was exceptional and they kept me in the loop on findings and the options for solutions. Post repair, the car was clean.Service: General repairs & maintenance
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August 2023 by Cyndi B.
I moved from CA to hear in May I and my car needed major work done. I'm very happy with this place. I will definitely go back.
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July 2023 by Debbie Basnec
Christian Brothers Automotive did a great job on my van! It was done quickly and there were no surprise costs. They did a great job keeping me in the loop the whole time. I highly recommend for any car problem!Services: Air & cabin filter replacement
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July 2023 by Dylan Mason
I’ve been taking our vehicles to Christian Brothers for a couple of years and had a variety of work done. Their customer service and communication is excellent, and they do great work. As I have continued my business with them, they have reciprocated that loyalty.Services: Electrical repair
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June 2023 by Sara
I have always had a positive experience when i get my vehicle serviced at Christian Brothers. The staff is kind and polite. They explain what is going wrong with my vehicle when I come in with an issue and usually it doesnt take long to get my car back. Love that they offer pick up and drop off service so i can have it serviced while i am working.Service: Auto maintenance
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June 2023 by alex redmond
took a car I just purchased for a after sale inspection to check everything out. Got me in within the day and just a hour after I dropped off the car they had done the full inspection and Parts were ordered. The following day my car was ready for pick up just 24 hours after I first dropped it off. They were very professional but friendly with me and explaining everything about my new carServices: Steering & suspension repair
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June 2023 by Michelle P.
I figured it was time to give an update since I have taken my car to Christian Brothers on Plainfield a few more times for service, including today. I honestly love this place. I love that they send you diagnostic results via text with photos, videos, and explanations so anyone can make educated decisions on the work needed or recommended. I love that they provide the detailed costs and make it easy to select what services you authorize them to do. I love that they provide a free shuttle service. The frosting on the cake is their friendliness. These guys are so awesome. Each person has made me feel welcomed like a friend. Casey has been my main contact and he is so awesome. Really great guy, but all of them are great. May God continue to bless them with success. This is a winning team. Thank you Christian Brothers -Plainfield for all that you do!
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April 2023 by Dennis Diener
Christian Brothers Automotive Plainfield replaced the faulty factory engine in my wife’s 17 Escape. They are a very trustworthy, thorough and reliable business. Clearly noting everything that they had found in the diagnostics. They are a very technically based business using text messaging and quotes via messaging to keep you informed. Very courteous on the phone and willing to talk through the issues in detail. I chose to take my vehicle there based on a fellow colleagues experience at my office with her vehicle being diagnosed and repaired in a quick and straightforward manner. THANK YOU, my wife is very happy she has her car back and running perfectly.I HIGHLY RECOMMEND THEM.Dennis.Services: Auto engine diagnostic
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March 2023 by Madalyn Crawford
Hands down the best place to get your car needs taken care of. Online scheduling makes things so easy. Receiving picture and video of what's wrong with your car so you know you aren't being scammed. The amazing customer service. The clean facility. Communication 150% with text updates. Never again will I go anywhere else. So happy with this business and so thankful I was able to find such an amazing place.. thanks Mom for the referral!
