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February 2024 by Yccygtctctf G.
they have bugs wondering around and they don't take care of the gunea pigs poop and there is a cockroach wondering around mouse infestation because there is so many pebbles of poop everywhere don't come here!!!
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February 2024 by Sonja H.
The first thing i see upon entering is a guy flashing a red bandanna out of his pocket walking where the employees are,he is not an employee however an employee who works there during the 1230 time frame is connected to him. He isnt buying anything only loitering and he was looking at me watching him but let everyone know he will return in a few hours! Really if the area isnt shoddy enough the stores now allow this bullshit! This is currently going on as of 2/14/24
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August 2023 by justin raddatz
What a great store crew! Very professional, very helpful. :)
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July 2023 by Inice Chandler
Good store always have my brand of dog food.
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May 2023 by Tylor Hoekstra
Not happy with the service and state of the Pet Wash station. Called ahead to see if there was a wait and the girl who answered the phone was unintelligible. When we arrived we were directed to one of the self-serve pet wash stations and it had clearly not been cleaned. Dirt and dog hair all over the floor, drain clogged with hair, and I had to go ask for towels because there were none in the room. Most of the supplies were laying around the room instead of the shelves, and more than half of the available soaps were empty.It's too bad because I really like this service that Chow Hound provides, when it is administered correctly. I will not be returning to this Eastern/28th location.I've had a better experience at the Byron Center location.
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April 2023 by Austin And Patrick
I came here to shop for my cat Charles and loved my experience. The store is so well managed and ran. As I was looking at food options, Olivia stopped to check in and was so helpful and kind and made the entire experience special. This is THE PLACE to go for anything for your pets
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April 2023 by Teresa Dood
Extremely rude Supervisor Vanessa yelled at my kids for looking pointing at the animals multiple times even though they were following the rules. Certainly won't be spending my dollars at that store Again.
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April 2023 by Teresa D.
Extremely rude Supervisor Vanessa yelled at my kids for looking pointing at the animals multiple times even though they were following the rules. Certainly won't be spending my dollars at that store Again.
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April 2023 by Angelica Moss
Since moving to the area with my husband and 3 cats, I've started shopping at chow hound, and it is truly the best in the area! The store is organized and easy to shop, and the staff provides wonderful customer service. I was shopping one day and had to speak to their manager, Olivia about a sale price not coming up, Olivia was beyond kind and helpful! I received my item for the clearance price and left feeling heard and cared for. I'll never shop anywhere else! Thank you Chow hound!
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February 2023 by R
Items not price marked, a rude supervisor, and the fact the store looks trashed on the inside and out. The receipt layout doesn’t look right, and when I went back and asked the women who rang me she was offended by me asking/not understanding the receipt. I have disability, so when the supervisor and associate are both giving different answer it’s useless to understand.
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January 2023 by Jay Perez
The sign outside says the dog wash is open untill 8pm I took my dog in at 7:30 and the 2 employees told me they were closed. I have a busy schedule to keep and 30 minutes is plenty of time to was my small dog so this made a real inconvenience for the rest of my week I hope this doesn't happen to anyone else
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November 2022 by peppi
Amazing selection of pet products, the dog wash is only $15 for each dog, you can buy the shampoos for $10. The staff is friendly and the store is big, 4 stars because this visit they did not provided enough towels for both my dogs during their wash
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July 2022 by pepper x
My husband and I went to Chow Hound to look at supplies for our kitten and also look into what they have in the way of fish supplies, supplies for all other pets, and even fish and we were SOOOO DISAPPOINTED!! YES, DEFINITELY!! WE ALREADY AGREED AS WE WALKED THROUGH THAT FOR.
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July 2022 by Bill Donnan
Website said they had a product.. Got to the store they said they don't carry that product. Tried to sell us something different.
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June 2022 by Kevin Herr
Great pet store. They have everything a pet owner could ask for and more. Friendly people. Live animals to take home and love. Nice and always clean. Been doing business with them for over 10 years.
