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October 2023 by Antonio D
My new chair had a defective gas lift. I went online knowing nothing about replacing it. Pete and Leslie answered my email and walked me through the process of selecting the correct replacement. Their response and assistance was incredible and my chair is as good as new. If we had more customer service like this, our world and our lives would be much better. Thank you.
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October 2023 by Pj Curran
I give this company an A+ across the board. I needed to replace an armchair swivel/rocker base and they responded to my online inquiry within the hour with a recommendation. They quickly shipped a new swivel/rocker base without charge and the installation was as easy as promised. This company was super easy to work with and they saved me the cost of a new armchair.
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August 2023 by Phx Ace
OUTSTANDING! Pete patiently walked me through removing the old part so I could replace it with the right one, and hung in there during several emails. One can hope, but rarely receives such amazing customer focus and support. I greatly recommend him AND chairpartsonline. Best regards!
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May 2023 by Dennis
5 star isn't enough! There customer service is 2nd to none! They went beyond my expectations and I can't thank them enough! You guys are the best!
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March 2023 by Matthew Vanorden
Fast and professional service from the representative Leslie R. She had no problem finding the part I needed with the dimensions provided and had the link for the part sent to my email in less then a 5 minute call.
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December 2022 by Ido Bar
I live in a small NYC apartment and work off the dinning table at home. Rather than finding an office chair that looks like my dining table chairs, I decided to convert one of the dining table chairs into an office chair. In my online search for a seat plate that would fit my chair (5.5 x 5.5 mounting holes) I stumbled upon chairpartsonline. Since I wasn't familiar with the company, I decided to call. I explained what I was looking for to Leslie, a chairpartsonline employee, who proved to be extremely helpful. Over the phone and later through email, Leslie was able to send me the perfect part combination for my project. The prices were competitive with Amazon and I welcomed the opportunity to support a smaller business. The parts arrived promptly after 3 days ( I ordered late in the afternoon) and the chair turned out just like I imagined it. I highly recommend this company to anyone looking for chair parts!
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December 2022 by Ejomatic
The part worked as described, but the real story is customer service. USPS misplaced the first part. Chairpartsonline reacted same-day to my email (rare these days it seems), worked with me to help figure out where it might have gone, and when it couldn't be found sent me a replacement through priority shipping with additional delivery instructions. 10/10, Leslie was polite, professional, and reacted like a human being (also rare these days).
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February 2022 by Dan Boughton
ChairPartsOnline helped me get my Turnstone (Steelcase) chair back into use from a busted gas cylinder. Highly recommend them!
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October 2021 by Julio Covington
Excellent customer service and customer experience!Great shipping and delivery time!!It’s fantastic to get the RIGHT PART the first time.. thanks to experienced educated representative!
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September 2021 by Tom Ryan
Item S5510 does not work if your chair has a skirt attached to the chair. I learned the hard way. I paid $78 for the base and when it did not work I discovered it was going to cost $60 to ship it back. Bottom line if your chair has skirt flaps it won’t work. Skirt will drag on the floor.
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July 2021 by Judy Kottke
If you've been spending a lot of time in your home office lately, and have noticed that your office chair has gotten a bit wobbly or started to sink, chairpartsonline is a great place to find the parts you need to fix it. I had no idea that the gas cylinders that make the chairs go up and down could wear out, but they do. Ordered the part on Sunday, received it and installed it on Wednesday. I loved the helpful hints and videos on the website. And now I can go up and down in my favorite spinny chair again. Wheee!!!
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October 2020 by Ahmet Emre Guc
I am very happy with their quick responses and customer service! I needed certain parts for my Steelcase Leap and the customer service was very friendly in trying to help.
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May 2020 by Scott Blake
With no prior office furniture experience I was able to find and purchase a replacement part at a good price to resurrect a very old (and expensive) office chair. To my delight the part shipped the same day as ordered and arrived two days later in our rural location 500 miles from the seller. It was a great experience for me. Thank you, chairpartsonline!!
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May 2020 by Casey Strickland
I was looking for replacement casters for my office chair and was put in touch with Leslie. She informed me that my chair was an odd ball and that they wouldn't have what I needed. She pointed me in the right direction and I ended up finding them, THANKS Leslie. If I do need chair parts in the future I know where I will be looking first.
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April 2020 by Terry Sadler
perfect parts for my needs, reasonable prices, ships quick and excellent customer service. you won't find any better.
