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September 2024 by Nicole Landon
He is very knowledgeable and willing to explain the issues I was having with my vehicle! Asked to have Service done as soon as possible after experiencing battery problems! My truck was finished and ready to go within 24 hours after drop off! Would recommend this place to anyone with vehicle maintenance or repair needs!
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September 2024 by mark deremo
Hi -- not just auto repair but CAR CARE. Sean and his mechanics did a great job on our Buick Enclave. Communication regarding "when, why and how" was very, very good. They are a smaller shop so repairs may take an extra day - maybe. Worth the wait. Make an appt. to avoid delays. We are very satisfied. Great job.
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August 2024 by Nathan Blakemore
Above and Beyond... I accidently towed my car to the wrong shop. They politely called me and asked about my car. I realized I had it towed to the wrong place. I went to retrieve my car and they helped me so I didn't have to get my car towed their. They helped pop my clutch in the pouring rain so I could be on my way.
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August 2024 by Ken Blum
Be careful. There's a new owner. He charged us 33% ($137) more (parts only) for the same exact batteries than the local Chevy dealership. Another local GMC dealership installs the main battery (parts & labor) for $20 less than what he charged us for just the battery, no labor. (The car runs off of a main battery and an auxiliary battery.)
He tried to justify it by repeating the line that his labor is less expensive. Yeah.
And worse he did it to my son who's a 21 year old college student.
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July 2024 by Robert Bescoe
They have worked on a number of my vehicles. They are always fair.
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June 2024 by Travis Hamp
Sean was gracious in unfortunate circumstances and has a deep desire to help even if not directly. Will definitely get my business again.
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June 2024 by Aaron
Prices are excellent and service is even better. I've recommended this place to several friends who also use it. Great to work with! I will be bringing my car here as long as I am in Grand Rapids.
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May 2024 by Kelcey Geiger
can't say enough good things about this place. they are quick, affordable and so kind. there's a reason my family has been coming here for years
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May 2024 by Aaron Leestma
Sean, the new owner, does a great job communicating and ensuring service is done quickly and efficiently! Great experience!
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May 2024 by David Gaddy
Great shop
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April 2024 by Isaac Hartman
Sean was fantastic, trustworthy, detailed and timely in his communication. 100 percent will go back.
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March 2024 by Morgan Stearns
Everyone who works here is incredibly kind and helpful. They do a great job of explaining the problem and what needs to be fixed (from someone who knows nothing about cars). I have taken my car here several times, and they always go above and beyond to do a great job and lower costs when they are able to. I moved out of state, and I will still come get work done here if I am in town because they’re that great!
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March 2024 by Joe Naimo
I had forgotten about Cascade Hills Auto & Towing being just around the corner. Had a noise issue to be diagnosed and they found it right away. Sean is very personable and I felt comfortable giving CHAT my business. Fair pricing, good recommendations and communication.
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October 2023 by Nicholas Lambers
Excellent
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September 2023 by Matt Swacina
Amazing business! Can't say enough about these guys. Quick work on a wide array of issues. Great prices and speedy experience. We'll be lifetime customers!
