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October 2023 by Don Hebert
We picked our car yesterday and couldn't be happier with the service and quality. They all took great pride in their work and the car was shiny and spotless when we picked it up. Brad was our man at Caliber and I'd rate him 6 stars if I could.Services: Painting
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October 2023 by Lee McFall
They understand customer service. Couldn't be better. Car looks fantastic. Cleaned the interior before returning the car to us. Gave progress reports via phone call on Tuesdays and Thursdays which was great.Services: Painting
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September 2023 by Karen Thrun
Caliber Collision on Plainfield in Grand Rapids Mi, worked directly with my insurance company, making it easy to address and fix my smashed door. The staff provided excellent communication twice weekly. Everyone, from beginning, middle and end, was friendly, honest, and professional. My car was ready a week earlier than planned. I picked it up, it was beautiful, perfect, fresh, and sparkling.Service: Body & Trim
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September 2023 by Jan Diaz
They did a great job with the repair and then the exterior was thoroughly detailed. What was totally unexpected was the interior was detailed. They were able to move up our repair in the queue so we quickly dropped the car off without cleaning it ourselves after a beach trip with our dog. When we got the car back, they had cleaned and vacuumed the entire car, even the dog nose prints on the windows were gone.Service: Body & Trim
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September 2023 by Madison Clow
I had a great experience at Caliber Collision on plainfield, Brad was very helpful and kept me updated throughout the process. When I got my car back it looked brand new and they had amazing attention to detail. 10/10 would recommend to anyone!
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August 2023 by Chuck Hickerty
Outstanding customer service and the quality of the work was without flaw. They even detailed the interior of my vehicle. Nobody wants a car wreck but these people made the experience smooth and I couldn't be happier with the results
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August 2023 by Anna Kubinski
When my car got hit they took it in right away. The process went faster than expected. They ordered all the parts and fixed it in about a week to week and a half. They also clean the inside of your car which is nice. I talked to Britney a lot on the phone when calling and she was helpful. Overall I am very happy with the process and results.
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August 2023 by Elizabeth Trendt
I needed trim replacement. The parts were in faster than I expected. Caliber called to let me know the parts were in and I got in the same day. They replaced the part at no cost to me. I couldn't have been more satisfied with my whole experience. I would highly recommend! The staff was friendly and very helpful.Service: Body & Trim
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August 2023 by Megan Joppie
Had my 2017 Jeep Grand Cherokee repaired here this past month. Brad J, and Tim were upfront with me on the time frame of when I could expect parts to be in and get my Jeep on the schedule for the repairs since it was driveable. Very seamless process, Tim, Bill and Brad stayed in communication of what the stage of my vehicle was in and when it would be ready so I could arrange the time to come get it. Once it was ready they did a great job detailing it! I highly recommend this place not just for service, but the customer service these men provide is top knotch. Keep it up!
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August 2023 by Steve Crandall
My car was restored perfectly- but more important, the service was excellent. Brittany, Tim and Bill all did their parts keeping me informed, calling me when they said they would, and kept on schedule. Class act!Service: Body & Trim
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July 2023 by Marlen Dillinger
They are amazing, fast and they keep you update. Other place give me a 3 month wait and CALIBER tuck my car faster help me in the process and got my parts ready to go in no time, thank you again!
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June 2023 by Ray Russell
In terms of their mission statement, "Restoring The Rhythm Of Your Life" I would have to say that our experience has fallen significantly short of them reaching that goal for us. Having delivered our vehicle to them on May 4th, we didn't receive our vehicle back until June 9th which was approx 2 weeks later than originally gestimated. That in turn cost us a few hundred extra out of pocket dollars due to needing the rental car longer. They explained that the majority of the delays were for reasons out of their control, however as a customer in the end, we were the ones who lost money due to those. Additionally, after getting our car back, we've now been told that the incredibly jarring sound that comes from our car (which we did not have at all before our accident), is NOT something that they can fix and we need to take our car to the dealer to see if they can fix it. We had a perfectly fine 2018 vehicle before our minor accident, and now after 7 weeks at this body shop, we have a vehicle that still needs some pretty significant work done to the steering column and are being told to go somewhere else to get it done. While the staff was always polite and professional, I don't know that I would recommend or be able to attest to their ability to "always provide a seamless repair process" as they promote that they strive to do. I think the only part of our experience that was quick, easy, or "seamless" was our payment of our deductible to them.
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May 2023 by Aidan
Had my car fixed here. Body work looks good. Customer service was great. Would definitely trust these guys again for future repairs!!
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April 2023 by Autumn Hargrove
My insurance company sent me here to have repairs made following a front end collision. They had my car for almost a month longer than originally estimated. I also asked them to send me a quote to fix a scratch that was not accident related while they has my car. I followed up with 3 calls during the month and a half they had my car with 0 follow up from them. They did not complete that and told me they would be happy to send me a quote for those repairs. I don't have another month and a half to be without me car. I do not recommend this company.
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April 2023 by Regenail Thomas
Simple, the service is priceless. They'd probably pay you if you can find a more courteous and professional team. Unheard of service nowadays. And I paid a small mint. Thank you!Service: Body & Trim
