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October 2023 by Leontra Murphy
Definitely agree with the reviews about how this place mainly just gets the job done. I didn’t care for how the evaluation was just sent with no follow up or anything. The evaluators didn’t even evaluate my son a whole 2 hours. Our drive in was longer than the actual evaluation. The report was also poorly drafted and contradicting at times. They stated my 3 year didn’t ask to play as if most 3 year olds do. They report read as if he wasn’t 3. Him not asking to play with toys also have no relevance to autism or details nothing for a parent looking for answers.
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August 2023 by Kylee Sprunger
Loved, they did a great job finding out what our daughter has!!!
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July 2023 by Amy Barbosa
Poor communication. Takes weeks to return phone calls. They are not really helpful to your kid after you get testing done. Therapy was not helpful as well.
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May 2023 by Beth Wilks
Hands down the best place, Thank You BRAINS for the professional care you showed to my son and myself.
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May 2023 by Tamara Augustoni
Dr. Wolff was amazing. He made this process of testing actually enjoyable for all of us. He eases the nerves with his humor and caring nature. We are so glad we chose BRAINS to help us get the information we need to do the best for our son.
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April 2023 by Stacey Camp
Fantastic clinic. Best place to get help for your child if they are struggling. Most thorough evaluations in the state of Michigan. Both of our children have been seen here. It is hard to get into this clinic given the high demand, but if you can wait it out (we had to wait 6 months for one of our children) it is absolutely worth the wait. The reports they write are exceedingly thorough. I felt like we finally had answers and clarity on what was going on, and information our children's school could use to help them learn more effectively. Staff and doctors here are first-rate.
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March 2023 by Paul L
We did not have a great experience here. We were told copay would be one amount then received a bill for over triple what we were told. Owner/head lady is very cold and evaluation she sends after seemed to us to be very cold and uncaring.The company did get done what we wanted overall but was over triple what we were told and just overall owner did not seem compassionate at all.
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January 2023 by Kelsey Klingenberg
Dr. Wolff was amazing. We were provided with excellent care and we are very grateful. Highly recommend!
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January 2023 by Stephanie Silverman Horak
I've referred several clients to Dr. Wolff. He has been professional and thorough with his evaluations. I very much recommend him.
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October 2022 by Sherri Gaultney
We have had multiple children be evaluated and diagnosed through BRAINS. They are always thorough and have been easy to understand. If I could change one thing it would be to get in faster. But with the healthcare shortages I think they are doing good about getting people in as quick as possible.
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September 2022 by Heidi Butler
This is our second neuropsychological evaluation at BRAINS and our first with Dr. Wolff. Working with him was easy and comfortable. He quickly establishes rapport and is very good at explaining everything in detail, including opportunities for questions any time. We appreciate the caring and kind treatment from Dr. Wolff and all the staff at BRAINS.
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August 2022 by Ryan Maesen
I didn’t appreciate being yelled at for going into the wrong building. Left such a bad taste in my month, I cancelled my son’s appointment. Doors have locks you know.
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June 2022 by Aubrey VanEerden
Two stars because the providers seem great and I had a pleasant enough experience getting testing done there and briefly seeing a therapist there. But it seems like the upper management is quite careless and disorganized. When I tried to schedule an appointment to get more testing done, they told me I had to call back in a couple months based on my insurance, which makes absolutely no sense and she couldn’t quite explain why that was. I called back when they told me to and no one answered. I left a voicemail and no one ever called me back. That is so reckless and unprofessional. I imagine that staff is more than likely burned out, which speaks even more to upper management and how business is being run. But this is dangerous. I have to wonder if they just don’t get as much money from the insurance that I was on at the time and that is why they blew me off. I get very nervous knowing that a business like this is being trusted by folks who are already in a tough situation, and it makes me very weary of the public’s safety when it comes to this office. I again want to reiterate that the providers seem great and I hope this doesn’t harm their business and their well-being. I hope they are all able to find employment with a different company. I just feel very weary and taken advantage of and I can’t imagine I am the only one.
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May 2022 by Clay Ashby
Expect to be on hold for a long time before they answer and don't expect to get a call back. Hopefully if I ever get through (day 3 of trying) I can modify this review with some positive news.I did finally get through and they aren't scheduling until 7 months from now. They seem to be overloaded with work, not good, but they were very nice and recommended another place to go.
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May 2022 by Cheri Hall
I settled a bill with brains in 2021 and paid what the statement stated I owed. Then then came back a year later in 2022 and said I owed more because BCBS now didn't pay enough. I disputed and they just kept saying that I owed it. Horrible business practice...I do not recommend.
