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March 2024 by Erin Sutter
Awesome customer service and very efficient and helpful with the entire process. My vehicle looks even better than before, and I will definitely use their service again if I ever need to. Highly recommend checking out Bob's Collision for vehicle repairs in the Grand Rapids area.
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February 2024 by George Moore
Great place nice people very professional
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February 2024 by Josip Benko
Excellent service and fixed up my car and looks brand new! I definitely recommend them thank you so much!
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January 2024 by Ivy Kowalski
I hit a deer and called around to find a place to service my car. I had actually called a couple of places before I called Bob’s and those places could get me in the first week of January but they weren’t very friendly. When I spoke to the woman at Bob’s, she told me it would be around the third week of January. But she was so much kinder than the other places I spoke to and when I told her I was going to call around she said, “Ok no problem, I hope we hear back from you!” I hung up the phone and sat there for a minute and called back. I thanked her for being so kind and friendly and told her I wanted to go with them. They ended up getting my car in yesterday (12/14) and it was done by 2pm when I dropped it off at 10:30am. She even let me run and get my checkbook so I wouldn’t have to pay the 3% processing fee! I can’t say enough great things about my experience. Oh, and they even offered to drive me home after I dropped my car off! Thank you so much for everything, Bob’s Collision!
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January 2024 by Lauren Decker
Amazing service
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December 2023 by Brian Devrou
Great job.my car has no more dent.
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November 2023 by Terry Eckert
Excellent service thank you for doing quality work. Amazing staff!Service: Body & Trim
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November 2023 by Juston “Juston” A
Took forever to get an estimate and then they kept pushing me to use insurance for the claim and estimated the damage very high to try to get me to claim on insurance Will never go back
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October 2023 by Kermit Harris
I gave 2 stars because the actual work they could do was good enough. Had the wrong parts delivered and an order that wasn't even put through. They had an insurance issue refusing a repair they stated didn't happen when I was hit. All in all a looong drawn out incomplete process, took my Jeep to an actual certified Jeep dealership/repair shop.
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October 2023 by Kristen Ferguson
Not only is my car beautiful on the outside, they detailed the inside! Even my mirrors we cleaned. This is the second time I have used Bob's for my auto repairs, and the second time they have exceeded my expectations.
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September 2023 by Steve Carmichael
They did an excellent job on my vehicle's repairs. Process with insurance was smooth and Bob's handled all the insurance stuff. Got my vehicle back a whole day earlier than anticipated too! The only con I would say I had was that they had to schedule my estimate date out a few weeks so it did take time to get the vehicle in there. But I dont fault them for that because that just shows how busy they are and how many people trust them with their repairs. If your insurance will let you, do yourself a favor and get these guys for your vehicle repairs!
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September 2023 by Mark Jilbert
I rarely do these things, but wanted to share my experience with a recent repair at Bob's Collision.I hit a deer, so my front end fascia had to be replaced, one headlight, and some mounting hardware.They're all set up with my insurance, so absolutely smooth and seamless with estimates and repair approvals. Zero time lost here.The work is absolutely flawless--and I'm a car guy, so I pay attention to the details. The body gaps between my hood, fender and front fascia is even all the way around. Not every shop gets this right.The other stuff: Communication and time-frame. They told me when they could get it in, they did that. They told me when they would get it done, and they beat that by a day. I'm very impressed.They said what they were going to do, then they did what the said, and kept me in the loop the whole time. If you want your vehicle repaired properly, go see the folks at Bob's Collision.
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September 2023 by Michael Turashoff
Excellent service and the did a perfect job restoring my car to its original appearance. Experts providing expert work.
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June 2023 by Mark Lorance
I don't have any previous experience with body shops, but Bob's Collision Service did a great job repairing some hood and fender damage on my WRX. The paint matching and panel gaps look great! I got my car back cleaner than how I gave it to them, both inside and out. The staff was professional and polite. Bonus if you have State Farm, since they work directly with them, so they handled all the paperwork as well! I definitely recommend them if your car is in need of repairs!Service: Body & Trim
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March 2023 by Mary DeVries
They are very professional, polite, and do a great job. Excellent communication before, during, and after repair work.