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February 2024 by Chris Edwards
This store was absolutely disgusting. The entore store smelled like cat urine. Literally cat urine through the entire store.
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February 2024 by Mel Young
Ask for help when you first get on the door.they have all the products
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February 2024 by Kimberly Campbell
Great service and helpful advice..
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February 2024 by Darlene Kane
They weren't selling what we needed.
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January 2024 by Matthew Curry
I purchased a new refrigerator from Best Buy and paid for it to be delivered, set up in our rental , and the old refrigerator taken away. The first day that it was supposed to be delivered the renter emptied out the old one shoveled the driveway and sidewalk only to have them cancel the delivery for that day. They then set the delivery date for two days later. The renter emptied out the refrigerator again, and I came over and cleaned the driveway and sidewalk. We waited, and finally received a message that the truck broke down and the delivery was being charged again. Two days later. The renter was going away for the weekend so I went over, emptied out the refrigerator, this is the third time it’s been emptied out, cleaned up the driveway again as it had snowed. The delivery went fairly well, they soiled the carpet, and instead of removing the exterior door so the old refrigerator could be taken out, just busted off the handles to the refrigerator. They then informed me that they would not be taking the old refrigerator away, which I paid for, because there was not room on the truck. I went out and looked, there was plenty of room for the refrigerator, but it might have to be moved around at the next stop, and they didn’t want to do that. So, after paying to have it removed, they left it setting next to the house. They said that they would return to remove it the next day , two days at the most. Four days later it’s still setting in the yard next to the house. After repeated calls to Best Buy I’m told that the earliest they can remove it is in another week, further calls shortened it to 3 days. In the meantime, the renter has informed me that they may terminate the lease, as they do not want a damaged old refrigerator setting in the yard.So, I do not recommend purchasing anything that needs to be delivered as they use 3rd party delivery services, who are not reliable. Very bad experience. This seems to be a very common complaint.
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January 2024 by David P
Was waiting in line with someone else no one ahead if us and no cashiers to help, 5 people in blue shirts by the entrance looking at us but none helping, a nice man saw us also and came over finally. Poor service with a horrible return policy, future not bright for best buy
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January 2024 by Tiffany Dengel
Samsung and best buy websites state they replace Samsung screens. Made an appointment to replace my phone screen and drove 100 miles only to find out they don't do a samsung screen but "they will be able to soon". Best buy, do better.
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January 2024 by Olivia Abram
The cell phone dept employees are very smart, helpful,and so patient
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January 2024 by Alex Crawley
Staff was fine, but I was assured an open box product had all its pieces, and wouldn't be an issue. However, it was missing a couple pieces (cords) and when I called and asked about it, I got told that there was nothing that could be done. Disappointing since they refused to offer any open box discount, because they claimed all the pieces were there.
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January 2024 by Task Getter
You shouldn't deliver through Roadie.
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January 2024 by Marina Muss
Very crowded but fairly nice and clean
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January 2024 by Monique Conkey
I would give zero stars if it was a choice. I bought a set of Govee Christmas lights for $300. I bought them in October because last year they were unavailable, we went to put them up and they were flickering. Who wants to put $300 dollar light up if they do not work properly. I went to return them today and learned that they only had a 15 day return on them, if I had bought the $49 dollar membership I would have received my money back. I have been a long time customer of Best Buy and have bought numerous items in the past. I will never do business with them again. Good thing there is Amazon!!! Pissed beyond my limit! I will tell everyone they have terrible customer service!!!!!
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January 2024 by Dawn Wieck
Even during the crazy busy season, it's super nice to stop into Best Buy to snag a great deal and have good service
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December 2023 by Nusra Djuma
Highly Recommended
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December 2023 by ruida M
I live closer to walker, but for various reasons, I keep finding myself here. Good employees too.