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November 2023 by D San Miguel
First, I didn't buy a vehicle--not Berger's fault the numbers weren't favorable, and not the reason for my post. Even if I had liked the numbers, I don't know if I would have purchased from them. My sales rep seemed uncomfortable, didn't really know details on the vehicle, couldn't answer my questions, seemed surprised when I could give details about specs, and didn't try very hard to sway me when I was doubtful about the new turbo engines. When spending such a large amount of money on a vehicle, you want to feel confident. I didn't, even before the numbers were ran. My gut told me no, I'm not sad we couldn't make a deal. My salesman could have created confidence, he didn't.
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November 2023 by Megan Davis
The whole team I worked with at Berger was fantastic. I went in with a vehicle in mind and I was able to work with Joey to find my perfect fit. She did an amazing job helping with my options and selecting my new vehicle. We got everything set up and I found out I lost my title for the car I was to use as a Trade In. To make matters worse my Title was from a different state. Luckily I had Doug and Joey working together to get things in order to help me still get my new vehicle. Doug and Joey worked miracles to get the job done and were pleasant through the whole experience. The signing of everything went very smooth and I didn't feel pressured at any time. The whole team at Berger was so amazing I would definitely recommend to anyone.
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November 2023 by Dominik S.
They estimated my costs to $7,000 without being able to tell me how/why that price came to be. Got told a full vehicle diagnosis would be $150, got charged $300 for 2 diagnoses. Makes no sense. Didn't even give me a paper either with the recommended work.
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November 2023 by Rochelle Rice
My sales person Eli was wonderful and patient with me and my decisions. He didn’t rush me or force me into getting anything I didn’t want. He was really nice at listening to what I wanted and showing me what I asked for. The best thing I liked about my experience is that he let me pick out the color I wanted. Every dealership I go into, I have to take what they give me but not with Berger.
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October 2023 by J H
I worked with Dawn for this purchase. I had never purchased a new vehicle and did not know what to expect. (A little nervous actually) Dawn made the entire process a comfortable and enjoyable experience! Her knowledge of inventory and model options, along with her calm and caring style, was a refreshing change from the "Used Car Salesman" I had been dealing with my whole life. My hats off to Dawn and her team for being an incredible asset to my buying experience. Dawn, along with Cathy (Business Manager) made this a breeze and left me feeling very good!
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October 2023 by Shannon Padilla
Had an amazing experience with Berger Chevrolet. It was a quick, non hassle experience. Huge thank you to Gerry and Ethan for understanding our current situation and working wonders to get us into a safe, reliable vehicle for our family. We highly recommend them!!! They have truly blessed our family with a new beginning.
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September 2023 by Stephen Granzow
Why choose Berger Chevrolet? Why do we constantly go back there to buy vehicles? Staff at the Grand Rapids Office really work together almost like the finely, oiled parts of a car engine. Everyone addresses you in a kindly manner and checks on you frequently. Staff strive to make sure that everything is running smoothly. They double check that paperwork is being processed in a timely manner, and if we are comfortable and/or have any questions. We didn't have any questions due to the thoroughness of the staff. Which brings us to Nick. Nick Perri was the lead and extremely personable and car savvy. Making someone comfortable on big purchases was one of his strengths. He had patience with getting every detail taken care of. Great job, Nick!I have to add that the Berger Service Team is also exceptional. My family have found that Sales, Management, and Service are so supportive, the energy is so positive...exactly what you need in buying their great products and maintaining those vehicles.Thank you!Linda and Steve Granzow
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September 2023 by Mattie Love
Devon checked me in for service. Made me feel comfortable and secure that my vehicle would be taken care of. Service was timely. Price was affordable. Staff was night. The environment was peaceful. Matt Berger himself checked on me. Awesome company highly recommend, if your looking for great service.
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September 2023 by Heidi Stanton
I am a second time buyer with Berger Chevrolet. The guys there are absolutely fantastic to work with! DJ & Brian bent over backwards to make sure my experience was nothing less than phenomenal!I absolutely LOVE my new Colorado!Until next time!!!! ?
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Used vehicles I believe I’ve got a good deal and a nice vehicle. But the only thing I didn’t get was good customer service the managers of the used car lot. Did not hold up to their agreement. My lesson learned was make sure everything’s in writing and it’s very understandable that little piece of paper that you sign about nicks and dents. Make sure your agreement is the same on paper as it is in person. The only reason I pick Berger Chevrolet was the reviews were good but it’s not, as it seems to be. What I bought was a certified vehicle I need to know what certified is I guess.
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August 2023 by Henry Smith
Joey was great to deal with. John has also been good to deal with.Loved that my trade in value changed so significantly once they had my deposit so that I had to either walk away from $1000 deposit or take $2500 less for my trade in. Instead, I had to finance a large amount of money and sell my truck on my own.Loved that my truck came with a scratch in the driver door and paint chips in my tailgate that they did a terrible job fixing up. Very displeased with the paint job fixes. I mean....LOVE IT!Also love that the truck came with a dirty window with sticky film on it and it took a lot of scratching and scrubbing to get it clean.Windows don't always roll up and down, and immediately had a "service door latch system" alarm on my dash. LOVE IT! Turns out those are tied to the same problem with the driver door harness. So great to have this on a brand new vehicle.I also love that the cowl around the bottom of the windshield was not properly fit, so water can get down underneath the windshield area. Even better that the truck has been in the shop for a week now with parts on back order. LOVE IT. The whole experience has been great and I will tell everyone I know about it.Is anyone reading these anyways?
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August 2023 by jeff brooks
I just had a great experience leasing a 2023 Silverado from Berger. Noah was awesome finding me the truck that I was looking for and got me a great rate with little money down. Dustin was also great getting everything approved and handling the paperwork in a timely manner. I really appreciate the time everyone put into making sure I knew my way around the vehicle when I picked it up. Great truck, great experience! Thank you!
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July 2023 by Michaela Harris
Tony (the sales guy ) and Ethan (the finance guy) were extremely helpful, kind, knowledgeable, and efficient. They both made me feel like I was their priority while I was there. They actually listened to me when I explained what I wanted and could and or could not do/afford. And they assisted me every step of the way even when we ran into hiccups. I really can't say enough about how nice it felt to be serviced by Berger. Thank you so much for making the car purchasing process enjoyable. 10 out of 10 I WOULD recommend Berger!
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July 2023 by Jeffrey Burgett
My experience at Berger was great Bronson the salesman went above and beyond a salesman should do. He brought me some food and a drink while I waited. He even drove to my house so my wife can sign the paperwork since her schedule was busy. Jeff the finance guy was amazing as well he got me a good deal on my new truck even when I didn't have much to put down. So I would like to say thanks to Bronson and Jeff for making it happen.
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June 2023 by Matthew Roush
It’s been years since I deeply appreciated buying a vehicle. I’ve been buying vehicles for a very long time now and can’t say enough how great it was. Almost refreshing in a sense of the word. You have gained a lifetime customer with me. I will recommend to all I know.Thank you Berger for making buying a vehicle painless and fun!