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October 2023 by A G
Bekins has been an incredible business to work with throughout the buying, installing and service of our newly built home over the past two years. Most recently, we had Brandon out to service our washer and he was absolutely wonderful. Professional, thorough and full of great maintenance tips for our other appliances. I truly appreciate all they do to provide excellent service.
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October 2023 by Paul Menn
I tried to buy a chest freezer from Bekins in 2020. Standard, Whirlpool chest freezer. It was early in the Pandemic so things were on backorder - fine. They take my money, give me a target date - fine. I wait and wait. Target date comes and goes, no communication. I try reaching out to the sales rep, no communication.Months pass, me reaching out to try to get some kind of update. Nothing.Finally, someone from Customer Care emails and says the freezer is unavailable and the order is canceled.So I went to Best Buy, found a cheaper chest freezer in stock, bought it that day, and went home with it. 3 years later, still works great.Essentially - my issue with Bekins was with the lack of communication
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September 2023 by Elizabeth Downs
I am beyond disappointed in the experience I had purchasing new kitchen appliances through Bekins.Our dishwasher and refrigerator were aging and, after a lot of research, we landed on black stainless steel as a finish. We could have gone to any of the big box stores, but opted for a more personal shopping experience at Bekins.After a critical miscommunication between sales associates, the wrong color dishwasher and refrigerator were delivered. I reached out immediately and Bekins claimed there was nothing they could do about it. Now we are stuck with appliances we don’t even like. And they didn't seem to want do anything to win our business back for all of the other appliances that need updating in our home.Appliances are expensive. If you want to feel peace of mind in your purchase don’t work with Robin. Better yet, don’t shop at Bekins.
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September 2023 by Sam DeVries
Couldn't have been a better experience working with Ginger, or her installers and team. EXCEPTIONAL service! Can't wait to do business in the future. HIGHLY RECOMMENDED!
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September 2023 by Ann Hansen
I ended up with a great washer and dryer pair. After nearly 20 years, it was time! They are gorgeous and Robin did a great job helping me with my purchase. She was also very patient and supportive as I did my research!
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July 2023 by Eric Iseler
I did a lot of research online on what appliances I wanted to target, but the experience and additional knowledge shared by Ramona (our sales rep) helped greatly on a couple items we were on the fence about. The entire experience at the showroom was low pressure, and everything else that followed in the sales process was top notch. The installers were awesome as well. Bekins is an easy recommend from me if you are appliance shopping.
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July 2023 by Gregory Mangione
Brandon was our service technician and he had a great attitude and was great at setting up our refrigerator like it was supposed to be set up originally! He was great! We really appreciated the work he did!
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May 2023 by Heidi Hackbarth
I honestly cannot say enough good things about my experience with Bekins. The salesperson, Bill, and his partner, Johanna, never made us feel rushed while picking out a dishwasher. They truly took the time to explain the process and help us find one that fit our needs. Their in-house installation team was also excellent; they were quick, clean and friendly. I would be more than happy to give Bekins my business for all future appliance purchases.
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May 2023 by Babette Burleigh
We purchased a suite of appliances from Bekins for our newly built home. There were some manufacturing delays, but the Bekins staff kept us informed, and ironically the construction delays were such that all of our appliances came in before they could be installed. The installation team was outstanding: respectful, informative, and clearly skilled.Mike Smith was great in helping to chose our appliances and worked closely with our kitchen designer. Sienna Morris and others at Bekins kept us well informed of shipping times and delivery/installation options.Bekins is a class act.
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April 2023 by LeAnna Smith
Our sales representative Bill was great. He was timely with all of our communication and really made our experience amazing! I would recommend him at the Grand Rapids Location. I love my Thermodor cook top.
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March 2023 by Samantha Cucinella
We did a complete remodel on our kitchen and came to Bekins for all of our appliances. We worked with Ethan in sales and he was very well trained and took incredible notes on everything we asked for.Unfortunately (out of Bekins’ control) we experienced back-orders from the suppliers on some our appliances. Things don’t go perfectly all of the time, but the way companies handle it separates the great ones from the rest.The Bekins customer service manager, Rebecca, stepped up and worked with my husband and I to find solutions that worked well for both parties. She was VERY impressive to work with. Additionally, the delivery and installation team from Bekins was unmatched!! The BEST we’ve ever had.Thank you to the entire Bekins team. We’re grateful for your assistance with our new appliances.
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February 2023 by Craig Welton
Erika our Sales Rep was professional, knowledgeable and friendly. She explained the laundry machine I was interested in. She assured us that the Installers were excellent. We bought the machine and were so happy with our Installers, Jeremy, Curt and Cody, on Feb 14 2023. They arrived at the scheduled time. Introduced themselves, and explained what they were to do. They took the old machine away with no noise or scratches to walls. They called us into Laundry Room shortly thereafter. They explained options on the machine, told us they fixed the water hose so it wouldn't leak or let loose. We would recommend Bekins Inc to all of our family and friends.
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February 2023 by Richard Hill
We had never heard of Bekins. But we were shopping for a Bosch dishwasher and found them listed on the Bosch website. The showroom was amazing, and Erika was very helpful. We had planned on getting the least expensive 100 series but after she explained the differences, we chose a 300 series dishwasher. They installed it a couple days later and their guys did a great job. And the Bosch dishwasher is amazing. Since we are just two people, we don’t run a dishwasher every day. With our old dishwasher we had to rinse dishes before loading or the food would dry on and not come clean. We were told not the rinse the dishes with this Bosch yet they come out perfectly clean even on the second or third day.
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January 2023 by Gerid Schwartz
Bekins got us the LG refrigerator we were looking for in just over 2 weeks when other stores were telling us 6 weeks or more. Their delivery people were top notch. The fridge and the house had to have the doors removed and it was still a tight fit. Nonetheless, they got it installed perfectly!
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January 2023 by David Beerens
As a person who works in a service industry, it seems harder to find great service these days but my experience with the installation team from Bekins installing out new refrigerator was exceptional.Keith and Andrew were the epitome of professional service. Their communication and thoughtfulness in which they did their work was excellent.They obviously are a well oiled machine that work very well with each other, constantly communicating with each other about how they were approaching the work and making sure everything went exactly right. It was evident that they take great pride in their work and enjoy what they do.Thanks so much for the outstanding service!