AutoZone in Grand Rapids, MI, is a well-known retailer of auto parts, offering a wide selection of new and remanufactured hard parts, maintenance items, and car accessories. Customers appreciate the helpful staff, with employees like Kelly and the assistant manager going above and beyond to assist with battery replacements and other needs. They are praised for their genuine attitude and willingness to help, making the shopping experience smoother and quicker. However, some reviews mention that the staff can lack personality and customer service training, with simple gestures like a smile or greeting missing at times. Despite this, many customers prefer this AutoZone over others due to the helpfulness and dedication of its employees, especially when dealing with car issues. Overall, the store is recognized for its wide selection of parts and the caring effort of some staff members, though improvements in customer interaction are suggested.
Very nice young man. Needed headlight bulb replaced. He was alone, but sent me to another shop. They were great. Done in 5 minutes.
June 2024
It has what you would expect from an AutoZone. The workers were very helpful and friendly.
November 2023
Staff has no personality with customers. A smile and a hello can go along way. I used to be a Part Sales Manager at this particular AZ and I always spoke with the customers and at least acknowledged them with a smile no matter how my life was going. Customer Service training needs to be had.
