AutoZone Auto Parts

AutoZone, Auto Parts
Hours: AutoZone Auto Parts on Fuller Ave NE in East Grand Rapids, MI, is a well-known retailer of auto parts, offering a variety of new and remanufactured hard parts, maintenance items, and car accessories. Customers appreciate the friendly and helpful staff who go out of their way to assist with their needs. One employee, known for his knowledge and positive attitude, helped a customer choose a truck battery and even carried it out, earning praise for his friendliness and professionalism. Others have bought replacement headlights and dropped off oil for recycling, noting that the store stocks Duplicolor products, although some specific items may be unavailable at times. The store has received positive feedback for its team members' dedication, especially during busy times. Javon, for example, was commended for his professionalism, multitasking effectively, and providing excellent service despite challenges. Customers have highlighted his polite and knowledgeable approach, making him the standout employee in the store. Additionally, a customer shared a positive experience with a staff member named Hailey, who helped with a dead battery, offering reassurance, support, and clear instructions. Her friendliness and willingness to help made the customer feel safe and valued. While the overall service is highly rated, some reviews pointed out issues with store management, where employees outside of Javon and Hailey appeared to be less engaged, and managers were criticized for their attitude and lack of support for staff. Nevertheless, many customers plan to return, citing the helpful staff and quality service as key reasons for their loyalty.

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1. Grand Rapids, Michigan