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July 2024 by Megan Guajardo
I so appreciate the kindness of the owner today as I stopped in for help with a service transmission warning message on my 2012 Ford Focus. He was so kind to me. He was able to check the codes, explain the potential issue very well and offer a recommendation of what to do as there is a recall on the car model. Thank you for your help today!
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July 2024 by Jack Gordon
I feel so lucky to have found this place! Russ is very transparent, fairly priced, and he took the time to explain everything to a car dummy like me. I came here initially because the location was convenient, but knowing what I know now, I would drive across town to have my car serviced here. I have a new shop.
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June 2024 by J Mackay
Russ is the best! Knowledgeable, efficient and quality work, will answer any questions and is very fairly priced. 10/10 reccomend!
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May 2024 by Matt Koval
Best mechanic in Grand Rapids. Russ is extremely knowledgeable, thorough, and fairly priced. He always takes time to explain what he did with your vehicle, and lays it out in an open way. His work is excellent and I always feel like I’m getting a great deal when taking my cars to him! Highly recommend! Russ is the man!
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February 2023 by Jim Valykeo
Top notch service, very fair price. Trustworthy.???
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January 2023 by Samuel B.
My wife's car was experiencing some acceleration problems and had a tire pressure light on the dash. Throughout our experience Russ was super patient and helpful. When we came to pick the car up he sat down with us and gave us a detailed overview of everything he did, everything he recommends doing, and what that might cost in the future (and did so without mansplaining unlike what most auto guys tend to do). We live across town and he is worth the visit. Very reasonably priced as well.
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September 2022 by Stephen Dukes
Took good care of me
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January 2022 by M Walker
Russ is amazing and extremely thoughtful! I love that he took the time to explain the issues my car was having. I highly recommend Advanced Auto Services for its prices and fantastic customer service!
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December 2021 by Miranda F
Russ was super helpful and provided excellent customer service. Would highly recommend.
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November 2021 by Charles Coleman
Awesome customer service as well as timely made room for me on a Friday on short notice highly recommended took care of my issue fairly priced will most definitely be going back
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October 2021 by Idanne
Always excellent service. Been taking my cars there for over 20 years. Honest and fair pricing. Very knowledgeable and does good clean work.
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September 2021 by Ellen Nelson
I was referred to Russ by a co-worker and wasn't disappointed. Russ explained what was going on with my car and gave me a few options to choose from. I am so pleased with his work! So meticulous! Thanks Russ!!Services: Engine repair
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September 2021 by Ryan
He left my car on the road and it had a bunch of tickets on it.
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September 2021 by Deborah Rubinstein
Advanced Auto Service is the place to go! Russ is open and honest with what does and does not need to be fixed. He doesn't push repairs on you that aren't necessary at that time. Russ takes time to explain what needs to be done and takes pictures of it as well.
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June 2021 by Laura Naughton Czumaj-Bront
The service was recommended by CarMax. AAS damaged our husband’s car while performing a routine maintenance. They paid for the repair, but had to hold onto our car for several weeks while waiting for a new hood for our car. Despite causing damage to our car, AAS refused to pay for a rental car, but thankfully CarMax offered to pay for a rental car so that my husband could get to and from work. I spoke with the owner of AAS and he refused offer a discount on the routine maintenance for the inconvenience they caused claiming that them repairing what they damaged was sufficient. Carmax shouldn’t have had to pay for anything, but they felt responsible for recommending the service. The owner at AAS didn’t offer anything as an apology for the damage they caused. I don’t recommend people use their service.
