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December 2023 by Blessed K
Customer service is awesome
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December 2023 by MaryAnn Lopez
I've been coming here for yrs, yes my usual guy wasn't there..but another fine young man helped me out..and he did great got me out of there quick..even though I changed my mind a couple of times..and since it was kind of an emergency..I was able to pick up the next day..but it was a little snow flakes on/off.. so they plastic wrapped it for me..which was great..Thanks guys..?????
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November 2023 by Drew Grande
Good options if you are tight on money but i swear this is the last time im using them. Theyre becoming more corporate and less human. Steve has taken care of me as i was a customer since 2014 and never have i been harrassed over payments before like they are now. I am 3 days late on my payment and i have been called 3 times in a row while asleep! To me being a loyal customer for so many years; i should not be hunted by their debt collectors. Oh! Forgot to mention they pay a visit to your home and charge you for it. Unbelievable. I try to be fair as possible but this is becoming very annoying especially since they made over $3,000 or more profit off of me thru the years. So sick of it now.
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November 2023 by shelly norton
Been a loyal customer for years the 28th street store sure has gone down hill piss poor customer service don’t follow through with things like they say they will pay extra for club membership waste of money was told lease would be covered ha if I could give a negative rating I would
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November 2023 by I'm Just Sayin
Respectful customer service.!
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February 2023 by MichiganLady 1986
I don't see how this place has a 4 star rating. Customer service is not a strong suit for any of the employees here. Talked to one of the females there and she was very rude and had a snotty tone in her voice. When they came and picked up the items, Erin was rude as well. Best bet, take your business elsewhere.
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February 2023 by abraham martinez
Very cheap furniture for high prices you're better off going to to a flea market to get what you need then actually have to go there and pay horrible high prices for very cheaply made products that will break on you within like a week.
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January 2023 by Gerald
Aaron's is even better than I remember it. Everything is easier and everyone is very professional. Kinda like going to your favorite grocery store. I STRONGLY RECOMMEND going to Aaron's. Go check it out for yourself. PEACE
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October 2022 by Brian Wilkins
I'm not sure this is a reL business. Called several times throughout the day with no answer. Eventually stops ringing and drops call.
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August 2022 by The B Face Betty
Very professional experience here.I found exactly what I was looking for. ?
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May 2022 by Casey Woody
I received a call today from someone named "Sarah" with a Columbus, OH area code. She left me a message about this specific Aaron's store in Grand Rapids, saying there was a promotion to put a dollar down if you buy online? I have never, EVER spoken to anyone about this store, set foot in this store, nothing. How did they even get my number? I've never given it out to them, and I don't give it out elsewhere for any promotional things. Someone needs to reach out to ensure my number is not ANYWHERE in the Aaron's system. If it is even real, since this kind of seems like a scam.
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May 2022 by Michael ridout
Had some issues and called talked with Kaprice she was very helpful and got it all situated and fixed for us and I say again thank you very much for your help and understanding Kaprice was great
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May 2022 by ILinda Arechiga
Very amazeing people very kind and with lots of ideas to share and good attitudes careing young well Brittney my?little Angel allways ready to help me
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January 2022 by Amber K.
I am absolutely disgusted about the way the staff treated me at this store location 925 28th St Se Grand Rapids, MI 49508. Dale has lied to me about delivery times. The GM told me I would have a delivery today January 14th 2022 between 10am and 3pm. And Britney has played the games Dale had played. Your delivery people dropped the item we ordered and and broke it. The store at 925 28th St Se Grand Rapids, MI 49508 acts like it's a complete joke when I asked to replace it. They have played phone games. Not called back and I have only had the item less then two weeks. I made my payment ahead of schedule and was still treated like crap from the store staff. Aarons corp office needs to audit this place, listen to the phone calls and watch how the staff treats people. Compete joke. I chose Aaron's because I heard nothing but good things. This store is absolute s**** I am awaiting to see what happens next. . The only person that was nice was the temp that was from Ludingon MI that was helping out the store the day I placed the order.
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December 2021 by Michelle Rogers
Hi don’t know a better place they came in the snow and did an amazing job I really appreciate the work the put in and they put my furniture together