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December 2023 by Gayle Lynn
Best baking ever!
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August 2022 by Bellah P
friendly easy to work with love the website updates and ease of access to my services. happy to be a member for life.. if you genuinely care about building yourself up with good hassle free and for the most part easy account minimums and low costs i see no reason why aac cu isnt a easy choice. from credit builders to let it grow cd accounts with great interest rates. to apple pay and them being part of coop banking and the free extend banking. oh and did i mention my rewards checking lol...grand rapids is home and i have two great local branches. heather pooling from e services is amazing! she's knowledgeable and makes sure you always get all your questions answered
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August 2022 by Matt Arson
They deserve zero stars, the employees will contact you over a loan and threaten to get the police after you which is illegal to threat over a debt. Have the email and have emails saying that they are sticking they're dogs after me. Intimidation and threats over a loan from 5 years ago from a vehicle I got from a used dealership that I never remember signing any documents in which they are out of business due to doing many shady deals. Trust me don't bank with AAC.
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August 2022 by Rion Fall
Depending on what credit union you have, it is a shared branch with quite a few other unions. Quick service and always friendly.
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June 2022 by Monica
Everytime I go here I have issues with the "head teller." The last time I was there she transferred some of my money without my permission and that was the final straw.I always have to make an extra phone call or talk to the manager just to get her to do her job. Zero ability to problem solve or answer questions. Rude, judgemental, and not resourceful at all. Then has the nerve to smile at me with pity after being completely unhelpful. Incompetent and cluelessly out of touch.I've worked with plenty of boomers and always admired their work ethic. Not sure what went wrong with this one.Also the security guard is creepy and nosy, caught him listening in on my financials once.The rest of the tellers are friendly and helpful but I'm still never going here again.The manager told me she would look into the transfer thing but never did anything.
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May 2022 by Bella Perez (Belluh)
friendly easy to work with love the website updates and ease of access to my services. happy to be a member for life.. if you genuinely care about building yourself up with good hassle free and for the most part easy account minimums and low costs i see no reason why aac cu isnt a easy choice. from credit builders to let it grow cd accounts with great interest rates. to apple pay and them being part of coop banking and the free extend banking. oh and did i mention my rewards checking lol...grand rapids is home and i have two great local branches. heather pooling from e services is amazing! she's knowledgeable and makes sure you always get all your questions answered
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December 2021 by jason johnson
Terrible place. They treat you like they hate you
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August 2021 by Atari R
Best Bank In The World. Just Need More Branches
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July 2020 by Keith Bailey
I have a mortgage with AAC, they were recommended by my broker. They set the mortgage up fine and appeared to pay everything on line. I decided to get refinanced with the lower rates now available and they have been nothing but a pain ever since. They will not email any documents, EVER!!! I attempted to sign up for on line banking so that I could download the documents, this is also an absolute nightmare and it still couldn't give me a simple transaction sheet. Final straw, I needed to cancel my automatic withdraw for the new loan. This could not be done from my computer or over the phone. I had to drive into the location and speak with someone and fill out paper forms. All other lenders have made it into the 21st century, I definitely recommend trying one of them. I did give them 2 stars though due to the fact that when you do not need anything from them, they seem to run smoothly.
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July 2020 by Scott Conrad
I called to see if they finally take debit/credit cards to make my car payment, and whoever answered said yes (I usually have to drive out to the Standale location because the online system rarely works). I get there and not only do they NOT take debit cards, but the CSR was rude about it. It's ridiculous that I have to drive all the way out to Standale to do something that should be common practice in 2020. Get it together, AAC. This shouldn't be that difficult.
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July 2020 by Bella Perez
love them. diverse friendly and welcoming. i live downtown grand rapid in the historic district and a five minute drive and bam lol and everyone at the downtown branch and allendale are AMAZING. i have a rewards checking and let me tell you haha 6-7 bucks extra in my pocket is more starbucks for me lol. i had a need for car repairs they hooked it up with a small loan easy repayment options. the app finally got that 2020 look and they got APPLE PAY! LET ME TELL YOU i rarely take out my card thats so datted and not convenient. anywayssss. no complaints, im very happy and the coop atm network is veryyy convenient. so yeah im like 24 so take it from me if ur tech savvy and just want to be rewarded for living your life then communicate with this CU i know their better than the big one and second biggest one who are big L'S LOL:} thats a smike btw thats all for now folks
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May 2020 by Brett Rybski
Monthly fees ☹️
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March 2020 by Diane Kilgore
Very friendly and helpful people work at this credit union. They have all of the account options I need to manage my money.
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December 2019 by Norman Curtiu
Great customer service
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July 2018 by Kevin Lowden
The best credit union ever
