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September 2023 by nolan marsh
They did a very amazing job with my truck and did it fast very easy to work with would definitely recommend them
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July 2023 by Kotton Talbot
Very nice work!! I recommend this business. Auto repaired after hitting a deer. The estimator and other staff were very professional and thorough, After the repair the whole car looks like new. And they even cleaned the interior - which was very dirty.I read these reviews and saw some were negative. But, I wonder if the complaints were really based on the quality of the owner's insurance, rather than the repair facility.Either way - I hope this helps!
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July 2023 by The HeevOut
Only time i write a review is because of poor service. Always hate to do it but it has to be done.Took my car in for rear end collision repair. After 3 wks of being in the shop i was told got all the parts ready to align and paint.. after weeks go by then was told repeatedly that it be back to me at the end of the week. Its going on the 6th week.Customer service is trash. Say they will call you back. 2 out of 5 times they have. Cant give you an honest answer.. hiding behind the desk.Car rentals are not cheap. They need to get there stuff together. People have lives to carry on.. work to get to. Dont need any other distractions.We brought you our car to do the work. Not to get bully around!!Next time i’ll go elsewhere…Service: Body & Trim
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March 2023 by Brandon Lambrix
Took 2 weeks to get an appointment to look at my car, and it'll take 2 months before they can work on it.EDIT. They did a great job once I was able to get my car in so increased my review.
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February 2023 by Janine Lake
I took my sister in law to pick up her car. She seems happy with the work done on it.
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November 2022 by Cathleen Schultz
Contacted Gerber Collision of Grand Ledge after hitting a deer. I specifically asked if they were certified to work on my car. I was told that they were absolutely certified and able to work on my specific car. They worked with my insurance company to set up a tow of my car. They took possession of my car from the tow company. Eight days later I receive a phone call from Gerber Collision to tell me that they are not certified to work on my car!! It took eight days to tell me that they could not work on a car that they knew the make and model of before they ever took possession of it. Completely unacceptable and unprofessional!! Not to mention a compete waste of everyone’s time!Service: Body & Trim
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August 2022 by Scarlet Pariah
Did a great job on estimate. Car looked great after deer hit. Even cleaned the interior(which was a mess). Very happy
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August 2022 by Brittany Griffes
Took over 2 months to get my frame fixed. And my hood came back scratched up . They were friendly.
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August 2022 by Karianna Fletcher
Marcus was a life saver ! A speed bump knocked my bumper loose, and it was flapping in the wind and I definitely thought it was going to fly off . But he came in and saved the day ! ?Service: Body & Trim
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June 2022 by Rick Brox
Called them about getting hit in the rear, bent the trailer hitch down, they told me-yes they can repair that, bring it in to look at. WELL, went in and one of the employee's came out and bent down to look at the hitch ( 2 seconds !!) and said-to much rust, and walked away !!! Took it to Ledges auto body across the street!! No problem there !!
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June 2022 by Tracy Pehrson
Gerber was fast, friendly and the work was quality. Andy was great to work with. Thanks guys!Services: Body & Trim
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May 2022 by tim smith
Great people to work with very accommodating even though my car was totaled and they did not fix that I would highly recommend them
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April 2022 by Georgianna Baldwin
As I tried to pull into a parking spot an employee almost hit my car as I was trying to pull in. I was just coming to get an estimate, and when I went into the office to question who was driving, and mentioned that I was not sure if this was a good place to get an estimate on my car damage, being that I almost was hit by their worker. With an attitude, they said "that's fine, good bye, have a good day" rather than apologizing for the almost mishap and acting like they may want my business. Guess it was good to learn about their customer service before trying to do business with them.
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April 2022 by Jewel
The staff at gerber are totally awesome. They go above & beyond to ensure your satisfaction. Nice work & thank you
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February 2022 by Elena Elizabeth Zoerman
Great service. I was very impressed with the quality of my business with them. Mechanics were very nice. Thanks guys!!!!
