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February 2024 by Colleen Foley
I stopped in on 2/13/24 and I had beyond excellent service from Chad. He went above and beyond to help me with my lightbulb. His friendliness and kindness was very much appreciated.
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February 2024 by Scribs Autoworks
Chad and the crew do an amazing job with the quickest deliveries and the best pricing. My shop uses them every day for everything from large to small. VERY PLEASED!
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December 2023 by Joe Franco
Grand ledge location has knowledge staff and always willing to help with questions. Great prices and products
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December 2023 by John McDevitt
Rough to say the least. Ordered a tie rod, came wrapped up in a painters rag wrapper and was completely marred. Went back ordered the same thing again (hopefully new like advertised), it was the wrong tie rod unwrapped with a hack job grease zerk install, which was out of the packaging when I received it. Returned a valve cover gasket and thermostat gasket which he never actually refunded me for (I still have the receipts). Bought 400 something dollars worth of parts, I’m currently using a cane and needed help, Gary threw all of my new parts into my truck instead of taking the 1 actually second it would take to gently set them down. Chad I told you guys that I wasn’t interested in filing a formal complaint after the first phone call. All of this other than the first purchase happened after our phone call. This is probably the worst business interaction I’ve ever had. Gary - you specifically should be thankful you have a job. I’m not sure how you slipped through the cracks and were hired.
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October 2023 by shanda Baum
I just wanted to thank Erick from the Grand Ledge location for restoring my faith in customer service. In todays world this seems to be lacking. I was in need of a new battery and had no idea what would be the best fit for my make and model of car , He was so helpful in finding the right fit, explained rewards program and even walked me threw on how to get a rebate . He then went and installed the battery for no charge. This was a challenge given the battery location in my car! I hope O' Reilly appreciates what a great employ they have!
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October 2023 by Michelle Helmic
Needed coolant. The tech behind the counter was helpful finding the correct one for my truck. Then Scott came out and helped with removing cap and filling reservoir. Awesome service! Thanks
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August 2023 by Mary Dutt
Trusted that this auto parts store would know what parts I needed and they sold me the wrong parts and instead of refunding it back to my card it charged me a second time. More than upset about it .
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August 2023 by DALE ROWE
The guys knew exactly where to go to get what I needed, very helpful
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June 2023 by Nelson Monroe
Always have what I need, if so much of it wasn't Imported I would give them 5 stars but then I would have to pay more
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May 2023 by Randy Talbot
Great service, they have always had in stock or received it in a day or two.
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May 2023 by Nate The great
Normally there great but they gave me 2 difrent break lines and 2 unions that dosent tighten
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April 2023 by Steve B
Best service in town! Gary was a big help in locating the correct parts. ? even when we gave him the wrong info ? was nice to be in good hands ?
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March 2023 by Glenn Olds
Friendly and informative people good value good products
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February 2023 by Redline Racer
Helpful staff and well stocked, I didn't have to order parts and wait to get them.
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December 2022 by Ryan Benbow
I went to this one in grandledge I bought some spark plugs for mySnowmobile . mine use's NGKBr9es
