Preferred Ford, a premier Ford dealership in Grand Haven, MI, is known for its exceptional customer service and commitment to providing a smooth and stress-free experience. From purchasing a new or used Ford to financing, servicing, or purchasing parts, the team at Preferred Ford is dedicated to meeting all of their customers' Ford-related needs. Customers consistently praise the attentive and kind service advisors, such as Caitlyn, who go the extra mile to ensure every detail is taken care of. Whether it's noticing and promptly addressing minor issues or guiding customers through the entire process, the staff at Preferred Ford is renowned for their exceptional customer service. The dealership has also earned a reputation for its responsiveness and willingness to go above and beyond, even in unexpected situations. When a customer's wiper arm broke during a snowstorm, the service manager and parts manager quickly resolved the issue, turning a potential problem into a complete non-event. Customers who have visited Preferred Ford, whether for a test drive or a purchase, consistently describe their experience as "fantastic," "pleasurable," and "very nice." The dealership's commitment to customer satisfaction is evident in the positive reviews and the lasting impressions it leaves on its customers.
Ducky is a real nice person. Until we met Ducky, I always dreaded buying a new vehicle. Ducky is a real nice, straightforward salesman. He totally changed my mind on buying a new vehicle. I will definitely recommend him and see him on my next purchase. Ben Schramski
December 2025
Everything looks great. I really appreciated that Caitlyn looked at the tires and noticed missing caps on two tires. Nobody has ever done that before. (It was something my husband would have noticed and been upset about but Caitlyn took care of it promptly.) I appreciated her special attention to detail.
June Cook
December 2025
“I had a fantastic experience during my recent visit to Ford. My service advisor, Caitlin, was absolutely wonderful — kind, courteous, and incredibly attentive. Her follow-through made the entire process smooth and stress-free. It’s rare to find someone so dedicated to great customer service. Highly recommend!”
