-
May 2023 by Robert H. German
Incompetent service advisors. Can't/won't return calls. Terrible follow through. I could go on forever. Preferred Ford in Grand Haven is terrible.
-
May 2023 by Ashley L.
This place has led to one of the WORST situations due to their poor vehicle inspections and selling us a lemon. My boyfriend purchased a car from them after we got in an accident. We barely had it for 2 weeks before it has dangerous electrical problems such as Turing off while driving. Took it in to get fixed, this took well over 3 months and when we drove the car for one day it did the exact same thing.This entire experience has been a complete nightmare of lost sleep and may cost us our jobs at our place of employment due to them giving us a garbage vehicle. We had to spend a month on rentals before they gave us a car to drive around. Now we're back jn the same situation and just told to wait as they don't have the ability to do it again yet.Avoid this place at all costs the staff may be nice but the amount of hardship they will inflict if they give you a lemon isn't worth it.
-
February 2023 by Karen F.
I can't imagine anyone doing business with these morons. They started emailing me about a car last month. I asked them to take me off their list as I am not "Kerri", do not live in Michigan and do not drive Fords. Nope, emails kept coming - which they obviously don't bother to read. If you're going to emarket at least include a proper "opt out" If this is their pre-sales process I can't even imagine what their customer service is like!
-
February 2023 by Bruce B.
Horrible service experience. Took F150 in for electrical issue. They didn't exactly find the true problem, hacked apart the wiring harness and attempted to 'repair' things that weren't part of the problem, while never fixing the original culprit. Ordered a $213 connector that wasn't needed. I ended up fixing the now-apparent issue and re-doing what they tore apart. I returned the unopened part that wasn't even needed, and instead of giving me full credit...they charged me a restocking fee on the part. It was the last straw. I will never set foot in this dealership for any reason, ever.
-
January 2023 by Gil G.
We bought a used car from Preferred Ford in Grand Haven Michigan and paid cash. They bought the car at an auction. We paid them but they said the title would be in in a couple of days. 3 days later we went in to sign the title. It's been 5 weeks and just found out they had the wrong title at signing, and we would have to wait until the auction house sent them a new title, then we'd have to wait for them to send in the title to the Michigan Secretary of State. We had to go to the Secretary of State office to find out that they hadn't even sent in the title application.They wouldn't give us a time frame as to when we could expect the actual title. STAY AWAY FROM THIS DEALERSHIP
-
November 2022 by Nancy B
They have worked on all our Ford's. Always trust them to do a good job.
-
August 2022 by Andre Anthony
I brought someone there to get their car repaired. The experience was terrible. She brought a car in for steering issue. They told her she needed a battery and which she haven't told before she needed and for the Muskegon told her there was nothing wrong with the battery. Now they tell her the battery is bad, but they won't honor the warranty until she brings paperwork that the battery is under warranty. I thought it was Ford? If you buy something at Ford the other ford people don't know about it? Once that is cleared up and she had to pay someone to take her to Muskegon to get the paperwork and bring her back to Grand Haven to give it to them. She finds out the problem she brought it in for wasn't repaired after being charged $130. So now she has an appointment for Monday morning. Let's see what they're going to try to tell her she needs now.,
-
May 2022 by Theresa Prelesnik
Chad 'Ducky' Gitchel is such an all around great guy and he made buying my car from them so easy and smooth! He went out of his way to send me a virtual lineup of what I may be looking for and then drove my vehicle up from another dealership for a test drive. His daughter Lilli even helped hide the Ducky!! ?
-
May 2022 by Antonio Sheppard
Robert Layton helped me and my brother and was really respectful and professional.love the service
-
May 2022 by Brett Powers
Surprise in and out, thanks to Brandon!Service: General repairs & maintenance
-
May 2022 by Angie Berson
Great service
-
April 2022 by Kevin Smith
Dropped my truck off Friday (10/1) at 8AM to have a bedliner installed. At 230 that afternoon received a call from the service department stating that they had ordered the wrong part. When asked what they were going to do to fix the issue, I got a "We'll order the part and it should be in sometime next week." Was told that I would receive a phone call that night with an update. No call.Called back in just before 5, no update and was told I would receive a call Saturday or at the latest first thing Monday.No call.Called in again just before 5 today, was put on hold and eventually asked to speak to a manager.I had rented a car to get through the weekend, and now am out $355 for a vehicle I rented while my truck sat in the dealer lot not getting the work that was scheduled to be done.I've leased my last 2 vehicles from this dealership. They will no longer be receiving my business.
-
April 2022 by EJ Norris
Big Josh was the fine gentleman that sold us our Ram truck and we couldn't be happier. He was very professional in getting us the vehicle we we looking for and also got us in the price we were looking for. He made us feel like we were a priority not just a number to fill a quota. I would recommend Preferred Ford and Big Josh to anyone.
-
August 2021 by Randy L.
I had to do emergency repairs to a Ford E450/ RV that the brakes calipers seized up. Without an appointment, Josh in the service department got the vehicle seen by a service tech. They quickly identified the problem, secured the parts and fixed both sides. The service and kindness i received was exceptional, and I would highly recommend this business. My sincere gratitude to this entire service team.
-
May 2021 by CJ G.
We had our first service here this morning. It could not of been better. The whole process was quick, professional and with a smile. We used their chauffeur service for an appointment that we had down the street. Our driver dropped us off at our destination and even came back for pickup. Yeah we are fans for their mechanical services and I recommend giving them a try.
