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January 2024 by William Martin
Needed a long term rental while having work done on my truck. Up graded me when my reservation wasn't quite ready no extra charge. Brand new SUV very low moles. Great experience and affordable.
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November 2023 by Nikki R.
Excellent customer service even though they are short staffed! They got me in a vehicle once one was available.
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November 2023 by Ed White
Usually I don’t have problems with them but this last time I rented a car my deposit still have yet to be returned to me it’s going on over two weeks and I have called them over 5 times to no avail
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September 2023 by Adam Lancaster
rented a vehicle and the one I was waited for was returned then was informed that the customer wanted to rent it again and i was denied that vehicle.
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September 2023 by patrick palazzolo
Manu is superlative! Plz recognize her verbal written and monetary great service so kind.
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September 2023 by Luke Savage
Not a good experience. Forgot me. They made reservation in the wrong location. One service person. Poorly managed.
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August 2023 by Michael Rohrer
After reserving online and driving an hour out of my way in a motorhome I was told they didn’t have any cars…..No phone call or email to let me know. I called the customer service line and was told the manager or owner of that location would give me a call to help resolve the situation.Update- I never received a call, I also emailed as instructed in the response to this review, no response via email either.
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July 2023 by Donavan VanZee
Reserved a car online two weeks in a row only to be called both times and told there wasn't a car available on the day I was supposed to pick it up. I suggest calling to verify they will have a car available for you.
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June 2023 by Robert H. German
I was upset due to a problem with Ford. Ford was supposed to make a reservation for a car. Ford screwed up but the Enterprise rep. treated me perfectly and diffused my anger. She put me in another vehicle in a pleasant manner and made the entire problem much easier. Her name was Dysia (sorry if I spelled it wrong) you're a rockstar!!!
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April 2023 by Danno Bailish
So I made my arrangements, and I came down to pay for the truck A-day in advance. , and then they inform me oh, well, you have a debit card so we can't rent to you."Oh. ? You Didn't say that on the phone before i drove 15 miles to the location i always use , Also this is a debit card and a Mastercard both It's administered by Mastercard through my bank.theres a $15,000 capacity on it. "Yes but it says the word Debit on it so we can't take it. You can't rent the truck at all .( so I could bring any pretty close to maxed out credit card. , which you would probably collect nothing on other than the deposit Which is three hundred dollars smh)"What are my alternatives?"There aren't any ."This was not the rule when I rented a truck last year...."Yes it was."Oh. Then how did I rent from you? "Unanswered.Summary; after using this location for ...(?) 20 years? Their stance is Tuffsh!t not our problem f.u. no longer recommended.
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April 2023 by manuel leon
I put my reservation online and arrived at the place and they told me that they had no cars available, it doesn't make sense
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February 2023 by Jae Hanson
Tyler and crew took very good care of me at this location. It was cold, it was snowy, and the wind was whipping but Tyler came out to the rental car and showed me all the features. I will definitely return to this location when I need to rent another vehicle.
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October 2022 by Mark Knudsen
The customer service at the Grand Haven Enterprise location was exceptional. It's difficult to find many places that provides excellent customer service these days. But, this place has it. Each and every representative, (we worked directly with AJ and Paul) was helpful, polite, and friendly. And their follow-though and follow-up were second to none. Even the other representatives who were there, whose names we don't know, were exceptionally pleasant. We'll definitely be using Grand Haven Enterprise Car Rental whenever we need a car.
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July 2022 by Carrie Esparza
Every time I rented a vehicle. They no longer have it available and give it to someone else. Then they try to rent me a smaller non premium vehicle. This was done more than a few times. I was told oh no we don't do that. Then the lady was un professional and started yelling at me over the phone.
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June 2022 by Henry Gaudreau
I called on a Wednesday. Tried to rent for three days. Could only speak to corporate phone system. This office will not drop off a car. Okay, i can walk from the marina in downtown Grand Haven. Wait! Cant rent for three days, that puts us to Saturday and no drop offs on Saturdays. Okay, ill drop off on Friday...no, you have to rent for a minimum of three days so you'd be dropping off on Monday, pay for 6 days. (Wed to Monday). I hung up.
