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April 2023 by Danielle R.
First, I had not known Sam's Club is a membership only. Today, I walking into Sam's Club and was greeted by the most unfriendly and rude women I have ever met in customer service. Instead of just simply informing us on the membership program and giving us a bit of direction on how to get a membership she instead made us feel incredibly stupid. She made remarks like, "what are you doing here then, this is not Walmart." I can confidently say I will NEVER return to another Sams Club again. Maybe after you teach your employees simple respect.
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March 2023 by Carol Berger
Twice in the past 2 weeks the young lady working the optical department desk has waited on me, and next time I see her I will turn around and walk out before dealing with her again. I wish I would have caught her name, I would call the store manager to complain. She acts as though it PAINS her to help someone. Extremely unfriendly, with a chip on her shoulder and completely uncooperative. Two weeks ago when picking up a set of trial contacts, since the ones I ordered were on backorder (twice!), she was busy shuffling around the drawers that each customer has with their glasses/contacts/names on, raised her head to look at me, then completely ignored the fact that I was waiting. She just continued on shuffling her little drawers for another 3-4 minutes. I've worked retail, and the first rule is you put the customer in front of you first. You don't busy yourself with work that can wait, while the customer in the store just stands there. Last night when I went to pick up the contacts that had finally come in, again, completely unfriendly and almost hateful. Sam's Club should do better than this!!
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June 2022 by Dawn
Dr. Smith was excellent! He helped explain exactly what was going on with my eyes and what to do to help improve my issues!! I’ve seen two other doctors for the same issue and he’s the first to actually tell me what the problem was and how to fix it! Very grateful! The staff was also kind and helpful! Definitely recommend!
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March 2022 by jaki bid
Thank you to the young lady who fixed my broken reading glasses i purchase from Sam's club 8 years ago. No other optician was able to repair them at other locations.
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December 2021 by Julie N.
Since starting my Sam's Club membership a few years ago, this was one of the first locations I regularly patronaged at. Firstly, I need to preface that my rating is slightly inflated because I am comparing it to Sam's Club locations generally and NOT based on Sam's Club's deals and item selection in general (since that is mostly same in most locations nearby). In terms of Sam's Club membership in general, it's definitely worth the money especially in the first year since they often has deals for new members. I've also seen my friend keep an eye on her emails/mailings and occassionally pick up free items thru Sam's Club. It was my bad that I missed the $10 off for curbside pick up recently... :( Compared to Costco membership, the annual fee is definitely cheaper, and Member's Mark (similar to Costco's Kirkland brand) has a limited selection of items they make in bulk... Also, their produce at the Grand Blanc location seem better than the local other Sam's Club locations for some reason! Overall, I'm still planning to frequent Sam's Club for my household items and curbside pickup makes things much easier! Maybe when Member's Mark has a solid version of toilet paper that competes with Kirkland's bath tissue, I'd regularly choose Sam's Club over Costco. Summary: Staff - friendly Parking - plenty Lines for Checkout - minimal/nonexistent Stocked Shelves - never an issue Will I renew my membership? - yes
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October 2021 by Rohan K.
The premium gas there is not good it may be cheap but it's cheap for a reason. Had it pop up a check engine light in my car For bad gas
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February 2021 by Lisa W
The ladies that work here are wonderful. Very helpful and kind. The prices are good, especially if you don’t have insurance. The selection is hit or miss, but they can usually give you an eta on when new products are due in.
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December 2020 by Thomas B.
Had a very enjoyable, quick, efficient and economical trip today to the optical department within this Grand Blanc Sam's Club. The staff members Christina and Gabriella provided courteous and professional service and we were in and out in a very timely fashion . In this challenging time, it is a great pleasure doing business in such a fashion. Hope the actually product meets expectations as well. I would for sure recommend this place to others looking to purchase their next eye glasses.
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February 2020 by a chil
DO NOT recommend!! The constant delay in service regarding the glasses I ordered, was an error on their part. The lack of communication shows they do not care or respect their customers. Very disappointed in this optical department. I have been a loyal customer to this Sams Club since they opened.
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December 2019 by YNot D.
Making me check my receipt as I'm walking out the door? Really? I have to wait in the line to leave because you have to check every single customer to see if they have shoplifter. If you don't trust your customers maybe you should let be in business. The security cameras and membership cards and fees aren't enough? No class and disrespectful!
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April 2019 by Russell Summers
Experience was great couldn't ask for better customer services and I was very pleased with the cost
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February 2019 by Kevin Dado
CAUTION WORST SERVICE EVER DONT GO!
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January 2019 by Susan M.
I have been members of both Sam's Club and Costco but this is right by my house and we do t have a Costco close. The staff is always super friendly and helpful. I like several of their products and we do save money shopping here. I just wish this location had a gas station. If they did then it would be perfect.
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December 2018 by Bethanny R.
I shop here quite often. I can usually find good deals. The most frustrating thing about this store is how they will have in awesome products and then just stop selling them. I wish they had more organics and non dairy items .
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November 2018 by Sabrina D’Onofrio
Use the self-scan app! It saves so much time instead of standing in line! Makes the experience so much better!
