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June 2024 by Tiffany Quinlan
I recently just moved here from out of state and this pharmacy has been beyond helpful! They’re always super friendly when I call or need anything! Their customer service is top notch. Very impressive customer service
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April 2024 by Nate Sanders
I’ll keep this simple!! Anytime i come in HEATHER has a terrible attitude towards customers. She’s whispering things under the breathe, she rarely greets, and if one dares to ask for cash back she is livid!!! I mean every single time i come in that store and she’s working i wanna just turn around and leave because i know she’s about to be rude! If she doesn’t like giving cash back or simply dealing with customers maybe she should just stock. Because every interaction I’ve ever had with her she’s been rude and seems to have an issue with doing her job! I’ve been considering really reaching out to the higher ups of the company about this issue because i shouldn’t have to feel like I’m asking for much to get cash back on my purchase. It’s an option for a reason! Please sit her down and talk to her or get rid of her! Sincerely a paying customer ! Thank you
cashier #49567893
Transaction #2138413
Store #04956
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February 2024 by Stephanie Peters
Be forewarned this Pharmacy NEVER answers the phone or will take all day to get through. 3 years ago they blamed it on short staffing, 3 yrs later still an issue. Rite Aid needs to pay their pharmacy staff better or something!
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December 2023 by Nicole Corzine
A quick trip in, but the store was clean and organized. The young man who helped me was polite and professional.
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November 2023 by Andrea Lovelace (AndIRock121)
my fav rite aid
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October 2023 by Shannon Allgood
I witnessed a very sad situation with a pharmacist at this establishment on the night of 9/29, and I am so glad that customer posted a review as well! The pharmacist Sam Anderson showed nothing but disrespect and hatefulness to a customer that was I was in line behind, the reason was evident that he judged this man based on the color of his skin. This customer was so kind and soft spoken, all he wanted was to be helped with his prescriptions and he was totally looked over, it broke my heart to see this happen to this man that was visibly hurt that in this world we are still just based on the color of our skin, it's just sad and I hope that the corporation terminates SamAnderson
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October 2023 by Shawna Sanders
Sam Anderson Pharmacist at this location: This individual honestly needs his license revoked and to be removed from this pharmacy and not allowed to practice any longer. He is very unprofessional and unethical. As a medical professional we do not have the right to judge a patient based on medications that have been prescribed to them. As a licensed pharmacist it is your duty to fill the prescription not order it, therefore you do not get to judge the medications given to the patient, you simply fill it as ordered. This individual, on many occasions has failed to do that. What he has done is judge a customer for not only the medications he was prescribed, but also the color of his skin, taking it as far as to call the Grand Blanc Police and waste their time as well. Until this said pharmacist is removed from this establishment I would advise any and everyone to utilize a different pharmacy.
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September 2023 by Lateena Martin
Title: Disappointing Customer Experience with Eric at Rite Aid, Grand Blanc, MIReview:I am writing this review to express my dissatisfaction with the service provided by Eric, an employee at the Rite Aid located at 5270 East Hill Rd. in Grand Blanc, MI. My interactions with him at the pharmacy counter have consistently been disappointing due to his short and rude demeanor.On multiple occasions, I have found Eric to be dismissive and impolite whenever I approach him with a question or request. It is disheartening to experience such behavior, especially when the other staff members at the same location have always treated me with kindness and professionalism. Eric's demeanor stands out negatively in contrast to the positive experiences I've had with the rest of the team. This was even see by my daughter who is 11 years old. Her question posses was what is wrong with him and why would he roll his eyes at you mom?Whenever I seek assistance or clarification, Eric's responses come across as curt and impatient. Instead of providing helpful guidance or addressing my concerns, he responds in a manner that feels condescending and unwelcoming. It is clear that he lacks the customer service skills necessary to create a positive and welcoming environment for patrons.As a customer, I believe it is crucial for businesses to address such issues promptly. While I cannot speak to the underlying reasons for Eric's behavior, I can confidently state that his conduct is appalling and not representative of the service I expect from Rite Aid. It is disheartening to have a consistent negative experience with a specific employee while everyone else at the establishment has been pleasant and helpful.I urge the management of Rite Aid, specifically at the Grand Blanc location, to address this matter seriously. Customer service is key in any service-oriented business, and the behavior displayed by Eric is not only unprofessional but also detrimental to the overall customer experience. By recognizing and rectifying this issue, Rite Aid can ensure that all customers receive the respectful and courteous service they deserve.In conclusion, my encounters with Eric at Rite Aid, Grand Blanc, MI, have been consistently disappointing due to his short and rude behavior. I hope that by sharing my experience, the management will take the necessary steps to address this issue and uphold the high customer service standards expected of Rite Aid.
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September 2023 by Karrie Thomas
If I could give no stars I would. The female cashier with the short hair has been rude for years. As if that wasn’t bad enough I was yelled at by a woman working in the pharmacy. Like yelled at. Guess my prescriptions get transferred and all my business that I’ve given this joke of a place for 30 years goes elsewhere. Get it together management.
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July 2023 by Nicholas Shemes
The fact that I called the pharmacy for 20 minutes straight after they returned from lunch, and no one answered the phone so I could fill an insulin prescription for my wife, is unacceptable. We ended up going through a different Rite Aid.
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June 2023 by Ann Wright
Rite Aid really needs to step up their customer service. There is no reason they can't be comparable to CVS or any other pharmacy for that matter. My last few times getting prescriptions filled had been a nightmare only because of how they treat their patients.
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May 2023 by chloe sanker
I am an asthmatic who can’t go without her medicine i find very unprofessional that it takes them a week to fill my prescription that they are out of stock on. If it had just been once or twice i’d be okay with that but this has been my pharmacy sense Nov and every time I try to get my prescription I have to wait a week and lose progress on my lungs. I am sitting here writing this well wheezing because again they do not have my prescription.
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May 2023 by Baylee Secore
They should have pharmacy hours posted online/at the store. The only signage in person is for when they take lunch break, not when they open (which is not the same time as the store). A little communication goes a long way.
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January 2023 by Paige Wood
Cortina was amazing! I mean this was the best customer service I’ve ever had and all I did was purchase nail care. Wow! Great asset to your company.
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September 2022 by Taylor Barry
Preston is hands down the best employee of all time. And I mean quite possibly the best employee out of all stores in America (not just talking about Rite Aid - any store in general). He is so kind and so professional. Customer service is his jam. That man deserves a raise!
