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September 2024 by Kennedy Javor
If I could give this place negative stars I would. Not only did they give me a false estimate of how long they would have my car, they were the ones to break it in the first place by putting on the wrong part. It then took over three months for them to get the right part, all this time I was calling and asking for updates and not once did anyone get back to me or reach out to me. When I finally got my car in the shop, they told me it would be fixed the day of and then proceeded to keep it an extra two days. When my car was returned I had personal items missing and moved from my glove box and center console. NEVER go here and waste your time or money!!! They’re thieves, liars, and incompetent!!! -10/100
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September 2024 by Jacob Riley
Took them 3 days to replace a part they already had ready and then I find stuff missing in my car never go here
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August 2024 by Holly Lau Abraham
Great Service. Fast.
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August 2024 by sue Wendel
Had to have mirror replaced because of winter accident. Dealt with Jennifer in Body Shop. Very professional. Hightlight was my ride home by Marcus, a porter. What a kind young man. He was professional and courteous! His kindness made my day. A true gem at Al Serra! Will definitely return!! 10/10!
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August 2024 by Adrian Saad
I needed to get my windshield replaced about three weeks ago so I went up to the body shop to schedule an appointment after I filed a claim with my insurance. They said it would take about a week and a half to get the part in and they would be in contact.
After the week and a half was up with no contact, I began calling the shop everyday and leaving voicemails to make sure they had my part for replacement. I've been calling for an additional week and a half with absolutely no contact with a single person from the shop. I've left plenty of voicemails, and called so many times and it seems that everyone is never at their desks so what exactly are they paying you people for.
I decided to just get my windshield replaced through my insurance and they got it done within 24 hours while apologizing on behalf of the body shop.
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May 2024 by John McCrea
We had hood repair and windshield replaced. Techs screwed up our ECM, which made our dash display go completely dead. Sent us home with no dash display... and the wipers were taken off and remounted completely wrong. Had to reschedule an addition return visit to correct. After this scheduled service, the washer fluid would not spray - sent us packing with this not working. We found they hooked up the sprayer pump backwards. Cost us $60 at another local garage to get that fixed. Sadly, I have bought over 12 cars from Serra Honda over the last 15 years. BEWARE! They will not get another penny of my money... NEVER GOING BACK!
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April 2024 by Justin Stotter
They were able to remove and reseal my windshield that another shop failed at. I specifically asked them to replace the molding that the other shop broke. They ordered and replaced the wrong part (the cowl that didn't need replacement) and tried to glue together the piece that actually was broken instead of admitting their mistake and getting the correct part. I ordered and replaced the part myself instead of dealing with them any further.
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April 2024 by Amanda Ellis
Called and left a message and still haven't received a call back in regards to work that was done on my car. The insurance claim was closed. They got their money and yet there's a part that still needs to be fixed and I haven't heard back from AL Serra
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April 2024 by Lissa Fender
We had a great experience here. Thank you John K. for your kindness & help! I would recommend.
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March 2024 by Ron Pelshaw
I stopped by to get an estimate after an Amazon driver hit my car and damaged the entire passenger side. Initially, I was frustrated because I was told on the phone that no appointment was needed, but when I arrived, I was told otherwise. However, Matt P was kind enough to take care of it on the spot! I'm grateful for his help and can't wait to get my car fixed.
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March 2024 by Dewey Spears
All I can say so far is that the estimate process was easy and professional. I will try to update after the repair.
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February 2024 by Christine Rodenbo
Currently, a one star for poor communication on Al Serra's part. IF you call ahead to let them know the car is going to be towed AND IF they schedule an appointment, it doesn't mean you actually have an appointment. It could still be a week or more before your car gets "written in" to be seen by a technician. Apparently, the Business Development Center just schedules appointments, even for tows, which doesn't mean your car will be seen.Update: Al Serra has my car for a total of 10 days. The car was delivered on a Tuesday and had an appointment on Thursday, which they didn’t honor. We moved the car to Auto Pride Collision the following Friday. Estimate received by insurance Monday. Car should be done next week! AVOID SERRA BODY SHOP AT ALL COSTS!!
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February 2024 by Megan Morningstar
Worst customer service I’ve dealt with locally. I wouldn’t ever bring a vehicle back here.
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January 2024 by Eric Ral
Took my car there for body work. I received my car back with a loose bumper cover. I returned my car to have it corrected. They acknowledged they had broken a bracket, and at that time they had to "order the part."Two months later I called to ask what's taking so long to get the bracket and they hadn't ordered anything. They eventually got the part in and I took my car back. Once again, i received the vehicle back un fixed. I went back into the building and they said they ordered the wrong part... Acted like it was all done and fixed when they gave me my keys though! Whatever. Again they "ordered the right part."It's been another three months so I called to see whats taking so long this time... They said, they will check and "call me right back." No call back, of course. I was then told to leave a message with the manager because "they always return phone calls," PSH. No return phone call...Called again and they said the part was in transit, should be in any time. Now it's been another 1.5 months and still no call. I left another message. They're never getting this done. Would highly NOT recommend this place.
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January 2024 by Eric
Took my vehicle in for an estimate because of front end damage by striking an animal. Got the estimate and it was high enough to justify opening an insurance claim. I opened the claim and emailed the adjuster estimate to Al serra's body shop. They called me a few days later and I made an appointment for 5 weeks from then to get the vehicle repaired. They said they would work with the insurance company to get the job supplemented as the original insurer estimate didn't cover the damages. They also said they had to order the parts. 5 weeks later I take the car in to get the repairs to find out that they haven't contacted the insurance company at all, there are no parts there, and the car won't be getting repaired today. The person in the body shop I sent the estimate to says he never received the email even though it's in my sent folder. So now we get to wait another five or so weeks to see if they can get it right this time. Thanks Al serra, for a big fat nothing.
