August 2022 by M W.
I took my car in here to have 4 new tires put on. I was in the area visiting family as it was Christmas time, and my brother looked at my tires and said they were bald and I needed to replace them ASAP. My brother suggested this place and when I called they said they could get the tires and install them that day (even though it was Christmas Eve if I remember correctly) - AWESOME! I took my car in and they completed the work promptly. I was happy with everything. Fast forward about 6 months and I was due for routine maintenance at the dealership (Lexus). Shortly after I dropped it off, they called to ask if I'd recently gotten new tires. I informed them that I had and they told me that whomever had installed them had broken the hub lock. They gave me the broken piece when I came to pick up my car and it was covered in rust where it was broken, so I believe that they (Lexus dealership) didn't break it themselves and try to pass it off as someone else's mistake. Anyway, it cost me $160 to replace it! Also, they told me that I'm lucky I didn't get a flat while I was driving because neither I or the tow truck guy would have been able to remove the tire due to the broken part. Giving 2 stars because they WERE able to accommodate me during the holidays and I appreciate that. However, to let me drive off knowing (they knew...) they'd broken that part is AWFUL. I could have been stranded! I totally understand that mistakes happen, such is life. But to not fess-up and make it right? Sorry, but that's just bad business.
