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September 2024 by Pillar Booth
**Avoid J&C Auto at All Costs** I went to J&C Auto for a second opinion after another shop suggested a costly turbo repair. I was told by a friend that J&C Auto was "nice and fair" with pricing, so I decided to give them a shot. What a mistake that turned out to be. My check engine light was on, and after having my car for two days, Justin from J&C Auto called me late on a Friday afternoon to say they thought the issue was a sensor rather than the turbo. He told me they had ordered the part and it should be in by Monday. Just before 5:00pm, he called again to say the part arrived and my vehicle would be ready by 6:00pm. When I arrived at 6:00pm, Justin informed me that the real issue was indeed the turbo, not the sensor. To my shock, he insisted I still had to pay for both the labor and the sensor, which he claimed could not be returned. On top of that, he refused to return my perfectly good sensor, which he's probably planning to reuse in one of your cars! I was charged for 2 hours of labor (though the work only took an hour) and an additional $60 for the sensor. This was an extra $300 on top of what I was already expecting to pay. I tried to reason with Justin, explaining that I shouldn’t have to cover the costs for their mistaken diagnosis, but he was dismissive and unhelpful. I had no choice but to pay because I needed my car to get home after canceling my ride since he said it would be done. It’s infuriating that they refused to return the sensor and charged me for labor that wasn’t necessary. It feels like they took advantage of my situation. I was misled by positive reviews, and I wouldn’t recommend J&C Auto to anyone. They’re clearly more interested in profiting from unsuspecting customers than providing honest, reliable service. **Beware and stay away!**
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September 2024 by Susan Rainwater
These guys are the best; honest and great work. I had broken down three weeks prior after a return flight into Grand Rapids. The starter had gone out in my car. Three weeks later, again my car would not start. Justin not only did a tip-top job diagnosing, replacing the "new" starter, and fixing other small things that needed it, he also helped me by talking with the first garage. I was able to receive a full refund from the initial automotive service. I would give them 10 gold stars, if allowed. This is the second time I have used J&C Automotive and they are kind, professional and thorough.
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August 2024 by Mike Roy
Water pump went out had me up and running in 2 hours,and did not over charge me top notch service
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July 2024 by Deb Ulrich
Great group! Went in with “ I hear a noise”. Not only did they locate and fix the problems, did with friendliness and patience with me. Fair prices. Definitely recommend!
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July 2024 by Lynn Johnson
While passing through Gaylord we needed new rear brakes. Justin was able to fit us in the same day. They did a great job!
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June 2024 by Dave Stack
Excellent experience all around.
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May 2024 by Robert Greer
We took our company truck there because it wouldn't do nothing come to find out it was just a wire and the fuse box and they fixed it and didn't charge us nothing
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March 2024 by Mark Miller
Straight up best mechanic in town, honest, hardworking, reliable, reasonable and friendly
Thank you J& C automotive
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February 2024 by Betsy Lehner
My engine failed, just outside of Gaylord, at the start of my 3 hour drive home from vacation. The tow truck driver recommended J&C Auto Repair, and I am so thankful he did. The owner of J&C was very accommodating of our long distance situation and was great to work with as we tried to figure our options of what to do with the vehicle (ie fix there vs tow home to get fixed)! Definitely showed genuine heart for us!
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January 2024 by Mike Harrell
I took my 2019 Ford to J&C to have my noisy exhaust system repaired. They verified with the Ford dealer that the repair I needed was covered with my powertrain warranty and provided all of my info to the Ford dealer making it easy for me to schedule the repair with Ford. I appreciate the honesty and J&C gets my vote for GOAT! I am a customer for life. Thanks.
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November 2023 by Matthew Johnson
We worked with Josh recently on our 2016 Chevy Silverado. Although we had only just met Josh, he took on our big engine job without a second thought and worked tirelessly to get our vehicle back to us during a time in our lives when we needed it for transportation the most. Josh is more than a skilled auto mechanic and local business owner; he is thoughtful, kind, and compassionate in the work and care he provides to his customers each and every day. I recommend him to any person who is looking for someone who will go the extra mile to get the job done right. You could not find a better guy for the job - he has made a true impact in our lives for the way he went above and beyond for us as a family.
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October 2023 by Doug olmstead
Just went in for a quote, no work done.
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July 2023 by Rob Shewman
I understand all shops are booked out 2 weeks, my daughter lost her turn & brake lights, no other shop could look at it hoping it was a simple fix. Josh said bring it in at 4pm. He changed the bulbs & she was on her way to the U.P. before 5. Tons of thanks to Josh of J&C Auto.Service: Electrical repair
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July 2023 by Jack Archibald
Great guys great job and pricesWill go go go again . Thanks
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December 2022 by Michael Bissman
This is the first time I used J&C Automotive Service LLC. I would recommend him and take my car there again for service.I sourced an OEM windshield wiper module to myself to save $$$. Josh provided the requested swap out service and completed it in a timely manner. The verbal and written estimates matched the final bill. Actually, the final bill was less since he provided a veterans disconnect. Thanks so much.Services: General repairs & maintenance