Gill-Roy's Hardware / Lumber / Husqvarna is a local business in Gaylord that customers strongly recommend supporting over big box stores. It is known for having a large inventory of everything at good prices, with staff possessing key product knowledge. They are willing to take the extra step to get needed parts, with a common sentiment being if they don't have an item, you likely don't need it. The store features a highly-rated saw repair shop and is a real, live Husqvarna dealer with an in-house Husqvarna mechanic, providing service others in the area could not. The service team is noted for calm, courteous, and high-quality work, even when overloaded, completing repairs quickly and at very reasonable prices. Staff, including managers and salespeople, are exceptionally helpful, often going above and beyond—such as fixing a customer's vacuum for free or tirelessly helping clean a paint spill from a vehicle and replacing products at no cost. This dedication to great service and making things right for customers earns the business consistent praise and gratitude.
