-
October 2024 by Sam Martinez
Bob has saved me (and my truck) TWICE! The first time was on Labor Day, the second time was after 7 pm. BOTH times, Bob canceled everything and worked non stop to get us back in the road because we were stranded 4- hours from home!
He is very friendly, very knowledgeable and he goes above and beyond. This last time he fixed my truck when two dreamers and 2 diesel mechanics were telling me my truck was "toast" and would require $5,000 of parts to replace the entire fuel system. Bob used old-school know-how to save my engine and the truck is back to 100%. The mechanic industry could learn a thing or two from this man!
-
October 2024 by Joy Smith
Bob helped me when I was two hours away from home. I didn't know who to take my old truck to and a local parts store directed me to Bob. I'm so grateful!! Thank you! Thank you!!!
-
July 2024 by Jaidon Jarvis
Bob was the most friendly, honest man i could have hoped to run across to fix my truck. Saved my life when my truck broke down 4 hours from home while camping. He made me priority so i could get home safely, and he went above and beyond and repaired more than i asked for and for an unmatched price and made great time on everything. I highly recommend this shop over any others in the area. 10/10 experience. THANK YOU BOB!
-
June 2024 by R n S Hernandez
We love Bob !!! He was so helpful and a great mechanic to go to. We needed a car fixed asap and he got us right in! Thanks to him we didn’t miss our vacation. On top of that he doesn’t take advantage of people and is straightforward about what’s going on with your vehicle. They are good people and trustworthy. We are so happy we found him and he will be the only mechanic we go to for future car maintenance.
-
June 2024 by Hope Koch
My fiancé and I were heading up to Mackinac Island for a weekend away when our car broke down maybe 15 minutes away from this shop. We called plenty of other mechanics and we were shut down, but as soon as we called Bob Proctors we were not only met with kindness and understanding but he also told us he had no problem waiting for us. He gave us directions for the fastest/safest route towards his shop and he also gave us recommendations on a good towing company to use when we unfortunately broke down. When we finally arrived to shop we were embraced by a welcoming environment and if it wasn’t for the part we needed not being in the local area, he would have had us on the road that day! Him and his family gave us excellent hospitality and even drove us to the rental car company so that we could enjoy our weekend. Their kindness led to a great vacation for us with only a minor delay! We were able to enjoy our time and even celebrate our engagement. He even gave us such fair pricing and quick results! I would recommend anyone in need of a mechanic to make your way here!!
-
November 2023 by Andy Morey
Nice guy works by himself and for himself. Does a great job. And very reasonable.
-
October 2023 by d lar
honest mechanic
-
September 2023 by jeffinillinois
Shredded a serpentine belt on a trashed idler on highway 75. Got a hold of Bob to see if he could do it. We were 90 minutes from home and it was already 4:30. We got our FJ over to him, he assessed the issue, got the parts and had us back on the road in 2 hours. Thanks Bob!!
-
February 2023 by Gary Kayner
Bob is a great guy and honest.
-
October 2022 by Yana Johnson
If you're looking for an HONEST mechanic that's KNOWLEDGEABLE and fair on pricing, THIS IS THE PLACE TO GO!!! I travel for work and am new to the Gaylord area. Noticed my car was leaking and took it to Bob's. Turns out it was the water pump. He explained to me everything that was going on every step of the way. Any other shop probably would have tried to take advantage of me because I'm new here and I'm a woman. But instead Bob educated me. I got answers to all my questions, a crash course on light maintenance and a good laugh. They got me back on the road in no time and I didn't have to take off work. I am forever grateful. These guys are amazing!!! 10 stars!!! Woman approved!!!
-
September 2022 by Jonathan Morel
Great guy! Helped me in a pinch while I was stuck in Gaylord Michigan. Quick diagnostic and quick replacement once part has arrived. Straight to the point and knowledgeable.Service: Steering & suspension replacement
-
August 2022 by Tommy Jacobs
Such a great experience with Bob. My engine was damaged past the point of repair, Bob was very straight forward and honest about what needed to be done and he probably wouldn’t be the one to do it. As a young guy with little to no car knowledge, he walked me through some diagrams to make sure I understood what was happening.
-
December 2021 by Celeste Martinez
Me and my friends went on a day trip to traverse city to do some shopping, we are from across the bridge so not familiar with the area.. Well we ended up in a ditch and messed up our axle and alignment and Control arms. We called all around and no where could help us out.. a tow all the way back home would have cost an arm and a leg, we called bob and he got us in right away he ordered our parts and had them delivered the next morning worked on our car all night and morning. He even helped get us a hotel and got us a discount on the room! He really saved us. We made it back home safely and are extremely thankful for him. Ps has the cutest pup ever.❤️
-
September 2021 by Sharon Sumner
I cannot say enough about Bob Proctor and his generosity. On August 26th, I was broken down on I 75. After calling other repair shops, I called Bob and he agreed to look at my car. I had the car towed from Roscommon to Bob's shop in Gaylord. He worked on my car all day on Friday and Saturday (which he does not usually work). He finally called me Saturday night and told me the good news that my car was repaired. We made arrangements to meet on Sunday morning to pick up my car and head home to Toledo, Ohio. Bob explained all that he did to the car and just what went wrong and why. I picked up my car and headed down the highway. 15 miles from home my phone rang and it was Bob checking to see if the car was running okay and to make sure I made it home. One last thing. It's too bad the world isn't full of Bob Proctors. It would be a much better place in which to live. Thank you, Bob.Services: Electrical repair
-
July 2021 by Jay
Bob is an amazing guy. Definitely go here if you want a mechanic you can trust. He will be honest with you, he isn't trying to upsell any parts or repairs.