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October 2024 by SherVon Whitt
I went to Friend's Auto because my car, a 2001 Ford Taurus at the time, would not accelerate all of a sudden. Since they do not do transmission work, they referred me to Dewey's, telling me they are the very best at what they do. This incident happened within the last 10yrs, maybe. I have not visited Dewey's in years, but when I did, they quickly diagnosed my car (thank God it wasn't the transmission, but instead, a chewed up wire that led to the trans that a squirrel found to be rather tasty, LOL!) and fixed the problem. A few days ago, however, I called them because I need to have my current car diagnosed. I cannot remember the name of the gentleman who took my phone call, but he was very polite in telling me what they do and what I need to do. They charge a diagnostic fee, which is priced fairly, which is deducted from the repairs if you choose to have your car repaired by them. Thanks Dewey's!!!!
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February 2024 by mary m
They totallytrashed the inside of my car!!! Took my car to these people beause my car was not starting and would be dead when i came out of stores. Dewys told me I needed a new starter. I told them that i just got a new starter a few months ago from the dealership. They told me that starter was bad, and they did not install it correctly. So they put in another starter so they said and charged me for it. When I received the car back, my car was doing the same thing. It Would not start. I Called this company back and spoke with the owner told him that the problem was not the starter as my car us doing the same thing, it would not start. I told him i want a refund. The owner hung up on me and would not answer the phone when i called back numerous times. I do not trust these people and DO NOT RECOMMEBD THEM!!! STAY AWAY!
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January 2024 by Steven B.
It would seem Wayne County Michigan lacks honest mechanic shops, and Dewey transmissions is no exception to that rule. The owner Keith reassured me that he doesn't make mistakes when it comes to transmissions, and that the previous mechanic shop failed to install a new torque converter. Based on this information, the only logical thing was to move forward with the job and rebuild the whole thing, only to find out at the end that Keith was wrong. The Torque converter had been replaced and none of this was necessary. Keith lacked the integrity to man up to his mistake and charged me full price. While my truck sat on their lot for three weeks, the catalytic converter was stolen, and they didn't offer to replace it. Zero integrity!
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November 2023 by ItzTokeSavvy
Ask for troy, great service
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October 2023 by shannon scott
I had a great experience! I took my car here when my transmission went and as a female, I didn’t feel like I was being taken advantage of price wise, like other places I’ve been to. They were honest, respectful and answered all my questions! I got my car back pretty quickly too and it’s been running great ever since! I recommend my neighbor go to them and he too was very happy with his experience!!Service: Transmission
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October 2023 by Erika Hernandez
I had car trouble while driving from out of town to visit family. This place was recommended to me. I’m glad I took their advice. I was very pleased with the service, and that they didn’t talk down to me or act like I didn’t know what I was doing because I am a woman. They were reasonably priced. The car was fixed quickly and permanently which is important when you’re driving 1200 miles.
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October 2023 by chuck ferrell
Great service, great price and most of all they treated my wife with the utmost respect and understanding. They even offered financing with 90 days same as cash. Can’t thank you enough!!!
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October 2023 by keith blasinsky
Great service and staff very helpful they made the process so easy they also paid for my tow into the shop thank you guys
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September 2023 by BG
Paid 1368 for a seal to be replaced on my transmission.. get the truck back with the check engine light on. Am told its the summer gas by Keith.. then the owner tries to play it off as if my o2 sensor was bad before coming into the shop when the truck had NO CHECK ENGINE LIGHT ON AT ALL.. could turn the truck off and on 100 times before they got ahold of it and check engine light. Now its on constantly. Was told to drop it back off. This is after 2 weeks of not having my truck for the repair. They broke the sensor kicking the exhaust around on the floor as there are scratches on the system where it would be sitting on the ground. They broomed me out the door and tried claiming this wasnt their fault. As always they moved on to other vehicles and im made to wait to have the new problem they created looked at.. very typical of a greedy shop who doesnt stand by their work. Mistakes happen.. they chose to ignore it and try to have me accept it wasnt their fault when it 100% is. The sensor that is broken was already replaced at some point in the past. Its not orginal like they tried to claim. Just another greedy shop who preys on the ignorance of the public it seems.
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September 2023 by Sherry Hoover
It is so nice to find a repair facility that actually knows what they’re doing!Not only did they repair my vehicle, they did it in a timely manner!Everyone were very informative and very respectful!I would recommend them to all my friends and family!!Great job guys!!!
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September 2023 by ritsema nepsey
Over priced don't fix the problem and they say one thing an don't honor what they say
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August 2023 by Gary H.
Family no longer owns business. New ownership, as of April 2023; so all old reviews no longer valid. I suspect my car was removed from premises, taken home overnight without my knowledge or permission. My Dodge Challenger obviously will seat only a small child in backseat. Bottle of pop rolled out from under front seat; not mine. Owner claimed their was a customer road emergency; so owner and two employees "took my car" to investigate (with a 6'2" employee in back seat.....physically impossible!!). Why take my car, or any "customers vehicle "without their knowledge or permission"; when they could of taken any one of their own three vehicles. Per the law, taking one's vehicle without owner's knowledge/permission/approval.....constitutes THEFT!! *************** with attorney, about possible charges! AVOID THIS NEW OWNERSHIP BUSINESS AT ALL COSTS!!!
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August 2023 by Gary H
***** Family no longer owns business. New ownership, as of April 2023; so all old reviews no longer valid. I suspect my car was removed from premises, taken home overnight without my knowledge or permission. My Dodge Challenger obviously will seat only a small child in backseat. Bottle of pop rolled out from under front seat; not mine. Owner claimed their was a customer road emergency; so owner and two employees \
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July 2023 by David D
Just had a trans rebuild, cost 3,700.00. so far everything seems to function properly. but they destroyed my interior. There was oil on everything, the floor was stained with oil. That's totally unacceptable for a service center. hopefully they fix this part of the experience. I'll edit the review before my warranty is up.
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June 2023 by scott slowik
This place will not overcharge or offer things you don’t need like other places. They gave me an estimate far cheaper than several other places and I paid that amount when the job was done. Very pleased with their integrity.Service: Transmission
