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January 2024 by Carrie Hamminga
Carter was a great salesman to work with and answered all questions we had. Lewis made the financial process go swimmingly smoothly. Highly recommend!
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January 2024 by Paul Nowa
Caution not real service! Stay away if you have any potential warranty work. I have given my new (initially) vehicle to their service department 4 separate occasions to address a reoccurring issue with window controls. All under warranty but they clearly are unable to properly repair whatever defect is causing this reoccurring identical issue while simultaneously claiming they have fixed it during one of the earlier appointments. The service manager Rob Wilkins will not stand behind the work, now that the vehicle is out of warranty. How can they claim that they have successfully fixed the issue (most likely defect) and not honor with warranty coverage? They clearly NEVER really fixed the problem, as they falsely claimed, and are not interested in putting in any effort to actually resolve it because Ford won’t cover it as warranty work. I have a significant lack of trust for their service department and their service culture being perpetuated by Rob the Service Manager.Personally my father, grandfather, uncles all worked a lifetime at Ford Motor Co. This is my households 10th of 11 new Ford vehicles and I’ve never previously experienced this lack of support from Ford Service.
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December 2023 by Michael Ames
I have had 2 of my wife's vehicles here for mechanical issues, the service department did a great job both times. Rob communicates all the issues & confirms parts & labor costs before moving forward with repairs. Top notch professional service, highly recommended
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November 2023 by Lori Noteboom
I called Dorrance Ford and spoke to Scott Brockelbank about getting a New Bronco Sport . He said the one I wanted was available. I went in to meet with him and fell in love with my new Bronco Sport. He went over the vehicle with me and made the whole process easy and simple. Very pleased with Scott and I will definitely refer people to him and Dorrance Ford.
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November 2023 by Joe Boo
I had a tire that was low on pressure and needed air at 7am in the morning so I could drive to Pennsylvania. I tried to get air next door and the machine didn’t work. So I pulled into the service bay and the service offered person and a maintenance guy name Mike were VERY helpful!! Mike filled up my 2 tires rt away! I offered to pay something but the service person said No problem!! I was beyond grateful!! That’s Great service!!!????
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November 2023 by Timothy McAfee
I bought a slight;y used Bronco from Scott at Dorrande Ford in Galesburg Mi. I came back for one of my free oil changes and received excellent service! They not only provided excellent service at the sale, but at the service also.
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November 2023 by Shawn Bell
Jason was fantastic to work with, great energy and relaxed atmosphere! He and the team were on top of what I needed to help my parents out. Go see Jason and the team if you are looking for your new ride!
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October 2023 by Shannon Ketchum
I highly recommend Dorrance Ford. Mike made my trade in and purchase so easy and comfortable. This is the first time buying a car from not a family friend and I couldn’t be happier. The whole team gave me the best options for me and my family and I’m confident in my purchase. Mike knew all the cool new things cars are equipped with now and set everything up for me. I will definitely return in the future!
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October 2023 by Lauren Stemple
I recently had warranty service on my Mustang Mach-E GT, and compared to many individuals that own this car around the country with this same issue, my service time was quick and efficient. Thank you for taking care of my car and getting it back to me as quickly as possible.
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September 2023 by JoeC1983
I hit a deer, and I needed a car ASAP. Bill, Carter, and Lewis were very helpful in the buying process. Thanks to the service department for checking it over and doing the oil change as well. On the road and so far so good with my vehicle!
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September 2023 by WMich MTBer
Recently leased my 3rd F-150 from the dealership, and they take care of me every time. This was my 4th vehicle overall and 3rd from Carter. He worked with me for literally months as my truck was coming up on the end of the lease to make sure the best incentives were applied. If I need another vehicle they will definitely be the first place I stop.
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August 2023 by dave walker
Great experience from driving through the parking lot where a nice office lady stopped us as we were leaving asking if we needed help. We told her we didn’t see the car we were looking for. She got us to Rodney in sales who was awesome and no pressure salesman. I’ve bought a lot of vehicles in my lifetime from many different dealerships. This place rates as #1 to us. I usually buy local around my home but not anymore after finding Dorrance FordLove our new mustang convertible!
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August 2023 by Vespa Marietta
From start to finish everything about my experience at Dorrance Ford was phenomenal! I thank them for their professionalism and more than fair treatment. I look forward to our next purchase from these guys!
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August 2023 by Natascha McCuan
Scott & Lewis were both very nice and personable. They made the whole process of buying a used vehicle easy and seemed very honest about everything. Didn't ever feel pressured about anything which was very nice. Thanks guys!
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August 2023 by David Joslyn
Went to Dorrance Ford to see about a truck my brother had seen that I was interested in. Scott Brockelbank came out and greeted us. After taking a test drive and talking to Scott, I'm leaving with my 2019 F-150 Limited. I will recommend Scott and Dorrance Ford to anyone that is interested in getting a New or pre-owned vehicle. Thanks again . It was an Amazing Experience.
