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August 2023 by Mike Bramson
I fully intend on taking this very unprofessional company to court from the look of the last couple reviews. There's a few people that agree with me because of his improper installation of my awning. After multiple requests I have the texts to prove it and many pictures and pictures, he refuses to accept the fact that they put it on wrong. It was too big for the application and went out too far, and when the wind blew, it lifted the awning up, hung out on my gutters. As you can see by the pictures which I have more they quoted it wrong assembled it, and installed it under my gutters and about a year ago the awning lifted up in the wind, got caught on the gutters and tore the awning as the automatic retract took place and I couldn't stop. I will take this post down and all the others I'm going to do for the next few weeks this if you come to your senses and figure out how to support your customers.I told him in my last conversation that he accused me of threatening him but only because of his never called back to address the problem or or help me figure out a way to turn lemons in the lemonade. So all I told him is, I'm gonna have to take a different route, then to get him to do his job.
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January 2023 by Karen Huss
Initial purchase and installation was great, however don't request any follow-up service. They do not respond to phone calls or e-mails. The one time we did reach them for service they told us "the next time we are in your area we will take care of your problem." That was 2 years ago!!!! Reached out to them several more times with no response. If I were the owner of Sunsetter I would be pulling this company from selling my product as they are giving Sunsetter a bad name. We will never recommend this company OR Sunsetter. Try Marygrove Awning!!!
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January 2022 by Bobby OMFS
Stay away from these guys they are dishonest and unprofessional. Jed is the owners son and he plays the part of salesman but is quite clueless. He came to my home and told me the project would be done in 3 weeks. I reluctantly gave him a check for 9500 dollars so they could order what was needed. He told me they have never done a job this big but that they could handle it. He came back two more times to make sure he did not need to make any structural changes before installation and he told me we were good to go. He also told me his "dad" checked it out and said we did not need any further modifications to our home. We live on the lake in Fenton. I have videos of them looking and crawling all over to make this determination. 3 weeks went by and I heard nothing. I finally reached out to them at 7 weeks and was told they would be at my home on Thursday. They did not show up. I gave them another week and they had nothing but excuses. My family then went to Florida and this company (Jed and his dad) asked to come to my home on a Sunday to do the install. Once they got there they called me and said they need to have me contact a builder to install a structural support beam at my cost. I said absolutely not at my cost. I asked for my money back and they said no. My wife spoke to the owner and it is obvious he has no concept of professionalism. So now my attorneys are involved because I have no time to argue with these guys. The owner who is not the sharpest asked why we would go to Florida when they were installing and I reminded them that this trip was planned for a while and the awning was supposed to go in months ago.I urge everyone to stay away from them. These two are a joke. We have also filed a complaint with the better business bureau and our social media team is going to spread the word about them as well. It is not about the money it is about the lack of professionalism and communication. So far they have not responded to our attorneys so we will see what they say. BOTTOM LINE STAY AWAY!!!! Scammers and dishonest.
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January 2022 by James Thompson
Very Happy with my Sunsetter Awning!Cheaper than ordering from the factory!Positive experience.
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January 2022 by Fred Hersch
Good service. They explained to me over the phone how to install a new wall under a 10 year old awning.
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January 2019 by Peter T
GREAT service. We were guided through making the right choice for less money than we thought.Though Sunsetter had some delays in producing our fabric, when it came in GNA was right on it. We were able to schedule installation immediately. The installation was done so efficiently and quickly! Strongly recommend this company.
