-
September 2023 by Rachel Bradd
Opened an account and waited 8 weeks for a debit card that NEVER worked. Somehow my account was over drafted even though it was never used. I received a letter stating I owed $1.95 so who knows what happened to the $20 I started with. I went in and reluctantly paid the $1.95 and told the teller to completely close my accounts. I'm still receiving letters saying I owe them money. Save yourself the headache and choose ANY other credit union.
-
July 2023 by Alexander Dupuis
This Credit Union is closed on June 19th and instead of stating they will be closed they just are. No notice or anything of the kind.This is extremely inconvenient for someone who doesn't live in the same area and needs to cash their check to pay bills and a loan they owe to the bank.If every single Family First Credit Union is going to be closed YOU NEED to update your hours and give everyone a notice that you WONT BE OPEN at the start of the week; Holiday or not this is unacceptable. I would be less frustrated if like every other holiday it would say "Hours may vary".
-
July 2022 by IZZY Gonzalez
Fantastic service, always willing to help and service done with a smile. If your looking for a "family/community " supporting credit union this is the place!
-
July 2022 by Autumn’s book World!
This branch has been my home since 2015! Carey is the women in charge and she is absolutely fantastic! Everyone that walks in those doors she knows by first name! I love, absolutely love walking inside this office and seeing “my family”! They have taught me to financially take charge of my own life, and showed me how to adult in a way I didn’t know I needed to know! Love my Freeland Branch!!!! 10/10 would recommend
-
July 2022 by Fran Gibelyou
The staff always welcomes anyone who walks through the door! Just like family.❤️
-
June 2022 by Lisa Palmer
Good service, helpful with home loan. Building well kept and clean.
-
April 2021 by Bud Bender
Just got my statement and they stole $22 from my account because of inactivity. Will be closing out this account as soon as they open! Teller was very unfrienldly towards me when I told her I wasn't happy about the charges. Never got any interest on my money since it was deposited. Never again will I use this CU!!
-
June 2020 by Patrick Brennan
My family has belonged to this credit union for generations. Thanks for all that you do!
-
November 2019 by Anna T.
Horrible experience. Have been a member at this location for the past five years, a family member is connected to my savings account(not checking) and they were able to go into my account and change my address whereas that family member was then receiving my bank statements with all personal information from my checking account. When I brought this up they were disrespectful and condescending towards me. They invalidated my feelings and made no sense as to why they would not remove my family member from my account but I could still close my account? That makes no sense, them giving my personal info makes no sense. I'm sad I was a member for so long and was treated so poorly
